What is Reserve with Google and How Does it Work?
One of the most proven ways to increase business and provide a five-star experience for your customers is by being there when a customer needs you. And even though you can’t be available 24/7, you can essentially be open for business if you provide your customers with the ability to schedule appointments with you online.
Reserve with Google is a free service that lets customers book your services through Google Search and Google Maps. By enabling Reserve with Google, bookings go directly through your Google Business Profile, making it simple for customers to schedule services while boosting your appointments in Housecall Pro.
📖 Help Article:
To learn more about Google Bookings with Housecall Pro, check out our article, "How to Connect and Manage Google Bookings with Housecall Pro."
How to Connect Reserve with Google with Your Housecall Pro Account
Step 1: Ensure the Information in Your Google Business Profile and Housecall Pro is an Exact Match
Please Note: You must have a Google Business Profile before setting
up Google Reserve. Don’t have a Google Business Profile?
Follow the steps outlined in this article from Google.
For the integration to work, you need to ensure the following are an exact match:
Business name
Business phone
Business address
For example:
The business name ABC Plumbing & HVAC on Housecall Pro does NOT match the Google business listing 'ABC Plumbing and HVAC' because "and" and "&" are different.
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To view your information in your HCP account:
Log in through the HCP web portal.
Click on the gear icon in the top right corner of your account.
On the left-hand side of the Settings screen, select "Profile."
Under Business Information, click "Edit."
Update your business name and click "Save."
To view your information in your Google Business Profile:
Log into your Business Profile.
Click "Edit Profile" on Google Maps or Google Search.
After each change you make, select "Save."
See this guide from Google for more information.
Step 2: Connect your Google Business Profile to Housecall Pro
Go to the Google Settings Page: Click the Settings button (cog icon) in the top-right corner of your HCP account. Then, in the left sidebar, navigate to "Online Booking" and select "Google."
Initiate the Connection: If your Google account isn’t already connected, click the "Connect" button.
Please Note: You must have a Google Business Profile before setting up
Google Reserve. Don’t have a Google Business Profile?
Follow the steps outlined in this article from Google.
Sign in to Google: Use the Google account linked to your Google Reserve.
Grant Permissions: Follow the on-screen prompts to authorize the connection between Google and Housecall Pro.
Wait for Sync: Once connected, your Reserve with Google bookings will sync with your Job inbox, and you will be alerted to new bookings. New bookings will appear under the "Google" channel.
Step 3: Connect Online Booking to Reserve with Google
Create an Online Booking Page: Use the Online Booking page you created in your Housecall Pro account. If you haven’t yet created an Online Booking page, see this Help Center Article.
Please Note:
In 2024 we launched a new Online Booking solution. The previous Online Booking solution will be deprecated March 3, 2025.
You will only get access to the Reserve with Google integration if you are using the newest version of Online Booking. See this Help Center Article for more information on how to get started or switch.
Go to the Google Settings Page: Click the Settings button (cog icon) in the top-right corner of your HCP account. Then, in the left sidebar, navigate to "Online Booking" and select "Google."
Toggle ON Show “Book Online” button: Click the toggle on the right-hand side and everything should work!
Step 4: See the “Book Online” Button Show Up in Your Google Business Profile!
Your Online Booking button will automatically appear on Reserve with Google. Not working? Check out this Help Article about troubleshooting your connection.
Once you complete these steps, the integration should work immediately or within 24 hours. This is what your customers will see when they find you through Google:
What a Reserve with Google Job Will Look Like in Job Inbox
After completing, you will see bookings from your Google inbox within the Job Inbox.
Bookings from Reserve with Google will show under the "Google" channel.
See this Help Center Article for more information.
Clicking 'Learn More' on a job will open up the job details, including the day and time the job was booked, the customer's address, additional service details, etc.
Clicking on the Job # linked at the top of the job details card will take you to the Job Details page, where you can view the Lead Source.
The Lead Source for your job bookings will be automatically tagged as 'Reserve with Google' so you can easily track your bookings.
Troubleshooting
📖 Help Article:
For more tips on what to do if you want Reserve with Google, but it's either not connecting automatically or you do not have a Google Business Profile yet, check out our article, "Reserve with Google Troubleshooting."
Disabling the Reserve with Google Integration
If you’ve completed the steps above, Housecall Pro and your Google Business Profile will automatically connect and your Online Button will appear on your Google Business Profile.
You can, however, disable it at any time by completing the following:
Go to the Google Settings Page: Click the Settings button (cog icon) in the top-right corner of your HCP dashboard. Then, in the left sidebar, navigate to "Online Booking" and select "Google."
Toggle OFF Show “Book Online” button: Click the toggle on the right-hand side and the “Book Online” button will no longer appear in Google Search and Maps.
Please Note: It can take up to 24 hours to reflect your changes.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.