This article will help walk you through solutions to try if your Reserve with Google integration is not connecting automatically. For more information on the Reserve with Google integration, read the overview here.
Verify Your Business Information
The Reserve with Google integration should connect automatically if:
You have Online Booking. Learn more about Online Booking here.
You have a Google Business Profile.
The following information matches between Housecall Pro and Google exactly:
Business name
Business phone
Business address
❗Important: Reserve with Google will not connect if the business name, phone number, and business address are not an exact match.
Example: The business name ABC Plumbing & HVAC listed in the Company Profile on HCP does not match the Google Business listing, ABC Plumbing and HVAC.
How to Verify Your Business Details in Your HCP Account
Your business name, business phone number, and business address will be listed under Business Information on the Company Profile page.
To verify your business name, business phone number, and business address on HCP are an exact match to your business name, business phone number, and business address on Google, navigate to your Company Profile settings in your HCP account.
For new users:
Click the gear icon in the top right corner of your HCP account.
Select Company from the left Settings menu.
Ensure that the Profile tab is selected at the top of the Company settings page.
For users with the previous version of Settings:
Click the gear icon in the top right corner of your HCP account.
Select Profile from the left Settings menu, under Company.
In your Company Profile settings:
Verify that the information on your HCP account matches Google by viewing the Business name, Address, and Business phone sections under Business Information.
Click Edit to update these fields if they do not match what you have on file with Google.
Then, click Save once you have completed the update.
If You Don't Have a Google Business Profile
If you do not already have a Google Business Profile, you will need to create one. Make sure you input all your business information exactly the same as it appears in HCP when you are setting it up.
Set up your Google Business Profile here: https://www.google.com/business/
Answer any questions with Google's help article here: https://support.google.com/business/answer/10514137?hl=en#zippy=%2Ccreate-a-business-profile-on-google
If the Book Online Button Does Not Appear
These are some possible solutions if you believe your business information matches exactly, but the Book Online button is still not appearing.
Preferred Links
If you notice the Book Online button is not appearing on your Google Business Profile, but instead provides website hyperlinks, then you must remove any preferred links that you have set on your Google Business Profile.
Preferred links will override the Book Online button and will prevent it from appearing.
Once you remove any preferred links, the Book Online button should appear within 24 hours.
To find the preferred links section in your Google Business Profile settings:
Navigate to your Business Profile. Learn how to find your profile here.
Next, select the transaction type, such as Booking, and then select Set preferred link.
Make sure you do not have any links added.
Service Area Businesses
We know it is common for businesses like yours to list your service areas on your Google Business Profile rather than an address. If you do not have an address on your GBP, Reserve with Google will not connect automatically. However, these are the steps to take to get enabled.
First, chat with Support via the Blue Chat Bubble in your Housecall Pro account.
Next, provide the URL to your Google Business Profile.
Our Tech Support team will be able to manually match your HCP account with your Google Business Profile. From there, the Book Online button should appear within 24 hours.
Limitations
Google has a handful of unsupported industry categories that will be unable to match and use this integration. There is no set list of these because they often change due to region and policy.
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.