This article will help walk you through solutions to try if your Reserve with Google integration is not connecting automatically. For more information on the Reserve with Google integration, read the overview here.
Make sure your business information matches exactly
The Reserve with Google integration should connect automatically if:
You have New Online Booking. Here is some more information on New Online Booking: https://help.housecallpro.com/en/collections/4012383-new-online-booking
You have a Google Business Profile
The following information matches between Housecall Pro and Google exactly
Business name
Business phone
Business address
Reserve with Google will not connect if the business name, phone number, and business address are not an exact match. For example:
The business name 'ABC Plumbing & HVAC' on HCP listed under 'Business Information' on the 'Company Profile' page under Account Settings
Does NOT match
the Google business listing 'ABC Plumbing and HVAC'
This is because "and" and "&" are different.
How to Verify Your Business Details in Your HCP Account:
Your business name, business phone number, and business address will be listed under 'Business Information' on the 'Company Profile page.
To verify your business name, business phone number, and business address on HCP is an exact match to your business name, business phone number, and business address on Google, please navigate to your Account Settings on your HCP Account.
To access your Account Settings on your HCP Account, find and click on the gear icon in the upper-right-hand corner of your Dashboard. On the left-hand side of the Settings screen, find and click 'Company Profile'
Verify the information on your HCP account matches Google by viewing the Business name, Address, and Business phone sections under 'Business Information'
Click 'Edit' to update these fields if they do not match what you have on file with Google. Then, click 'Save' once you have completed the update.
If you do not have a Google Business Profile
If you do not already have a Google Business Profile, you will need to create one. Make sure you input all your business information exactly the same as it appears in HCP when you are setting it up.
Set up your Google Business Profile here: https://www.google.com/business/
Answer any questions with Google's help article here: https://support.google.com/business/answer/10514137?hl=en#zippy=%2Ccreate-a-business-profile-on-google
If the "Book Online" Button Does Not Appear
These are some possible solutions if you believe your business information matches exactly, but the "Book Online" button is still not appearing.
Preferred Links
If you notice the "Book Online" button is not appearing on your Google Business Profile, but instead provides website hyperlinks, then you must remove any "preferred links" that you have set on your Google Business Profile. These links will override the big "Book Online" button and will prevent it from appearing.
To find the 'preferred links' section in your Google Business Profile settings, navigate to your Business Profile. Learn how to find your profile here.
Next, select the transaction type, such as Booking, and then select 'Set preferred link'.
Make sure you do not have any links added.
Once you remove any "preferred links" the "Book Online" button should appear within 24 hours.
Service Area Businesses
We know it is common for businesses like yours to list your service areas on your Google Business Profile rather than an address. If you do not have an address on your GBP, Reserve with Google will not connect automatically. However, these are the steps to take to get enabled.
First, chat in to the blue bubble. Next provide the URL to your Google Business Profile. Our tech support team will be able to manually match your HCP account with your Google Business Profile. The "Book Online" button should appear within 24 hours
Limitations
Google has a handful of unsupported industry categories that will be unable to match and use this integration. There is not a set list of these because they are often changing due to region and policy.