Navigating the Blue Chat Bubble
If you have a question while working in your account, the Blue Chat Bubble is the quickest way to reach our Support team.
You'll find the Blue Chat Bubble in the bottom-right corner of most pages within your account. Simply click the bubble to get assistance.
Blue Chat Bubble Options
After opening the Blue Chat Bubble, you'll have the following options:
Send us a message - Start a new conversation Send us a message
Search for help - Search for answers in our Help Article section
View new features released in Housecall Pro.
View your past conversations to refer to similar questions, or pick up where you left off with a representative.
How to Get Back to the Main Menu
If you are in a conversation and need to get back to the main menu, click the back arrow in the top left corner of the chat.
If you are ever in a chat and need to close the Blue Chat Bubble completely, you can click the X icon in the top right corner.
If you receive a message after closing the Blue Chat Bubble, the message will pop up in the lower right-hand corner of your screen.
Please Note: Closing out the blue chat bubble will not close any current or previous chats. You can always click on it and open up previous chats as far back as when you first started with Housecall Pro.
How to Download Your Chat Conversations
To download a chat:
Open the Blue Chat Bubble in your Housecall Pro account.
Select 'Messages' in the menu at the bottom to view your previous chats.
Select a chat from your history.
Click the download icon in the top right corner of the chat (to the left of the X icon).
Chat Support (iPhone)
Chat with our Support team through the mobile app to get your questions answered and any other help you may need.
As long as you have Admin-level permissions, you can chat in for Support help via the mobile app (as well as the web portal).
To chat with Support through your iPhone, follow the steps below:
Click 'More' on the bottom right of your mobile app Dashboard
Click on 'Help & Support'
Click on the notepad icon to start a new conversation
Just type in your question and one of our wonderful support superheroes will respond to you as quickly as they can!
Chat Support on Androids
To chat with Support on an Android device:
Click the 3 lines icon in the top left-hand corner of your app
Scroll down to the Support section and select 'Chat & help center'
Select 'Send us a message' and type in your question!
Chat support is available 7 days a week, from 5AM to 5PM PST Monday - Friday and from 8AM to 4PM PST Saturday & Sunday.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.