Navigating the Blue Chat Bubble
When you are working in your account and have a question you would like to ask our support team, the blue chat bubble is the fastest way to get an answer.
You can find the blue chat bubble located in the bottom right corner of most pages in your account. Click that blue chat bubble to get assistance.
When the Blue Chat Bubble opens up you will have some options:
Start a new conversation (Send us a message)
Search for the answer in our Help Article section
View new features released on Housecall Pro
See your previous conversations to refer to similar questions you have had or to continue a conversation you were already having with a representative
If you are in a conversation and need to get back to the main menu, click the back arrow.
If you are ever in a chat and need to close the bubble completely you can use the X button located in the top right corner.
Please Note: Closing out the blue chat bubble will not lose any chats you have had or are having. You can always click on it and open up previous chats as far back as when you first started with Housecall Pro.
Additionally: If you close out the blue chat bubble, when you receive a message it will pop up in the lower right-hand corner of your screen.
Chat Support (iPhone)
Chat into our support team through the mobile app to get your questions answered and any other help you may need.
As long as you have Admin level permissions, you are able to chat in for support help via the mobile app (as well as the web portal).
To chat in through your iPhone, follow the steps below.
Click 'More' on the bottom right of your mobile app Dashboard
Click on 'Help & Support'
Click on the notepad icon to start a new conversation
Just type in your question and one of our wonderful support superheroes will respond to your as quickly as they can!
Chat Support on Androids
Chat in for assistance from your mobile app while in the field!
Click the 3 white lines in the top left-hand corner of your app
Scroll down to the 'Support' section and click 'Chat & help center'
Click 'Send us a message' and type in your question!
Note: Chat support is available 7 days a week, 5am-5pm PST Monday through Friday and 8am-4pm PST Saturday and limited support on Sunday.