Housecall Pro Support Channels
Housecall Pro offers support via:
AI Support with our Help AI Team Member.
Chat Support via the Blue Chat Bubble in your Housecall Pro account.
Phone Support at 1 (877) 944-9010.
Support Hours
Our Help AI Team Member is available for support 24/7, 365 days a year.
Our Chat and Phone Support teams are available:
Monday - Friday, from 5:00AM to 5:00PM (PST)
Saturday & Sunday, from 8:00AM to 4:00PM (PST)
Please Note: If a chat is received after our normal business hours, we will respond the next day.
Support with Our Help AI Team Member
Help AI is a great tool you can use to help get you the quickest answers to general "How to" questions as well as general knowledge questions about your Housecall Pro account.
Just a few examples of great questions you can ask our Help AI team member are:
How do I know if my customer approved an estimate?
How do I restore deleted customer information?
Where can I find my tasks?
How do I change the order of employees on the calendar?
Where is the 'Do Not Service' option?
What do I do if I forgot my password?
How To Use Help AI
When you are logged into your Housecall Pro account, you will see a sidebar on the right-hand side of your screen that has 3 stars.
Click on that icon to view our AI Team and start asking the Help AI team member all of your questions!
Chatting with Support
More complex issues may require screenshots and screen recordings. For these types of issues, we recommend chat:
Payments and Credit Card processing related issues
Quickbooks or payroll-related issues
If you need help adding or removing a user
Questions about your billing or charges to your account
Questions regarding third-party integrations such as Force Fleet Tracking or Job Inbox
Questions related to your Housecall Pro Website
How Best to Chat with Support
When opening a new support chat, please have the following information available in order for our support team to best assist you:
A detailed explanation of the issue:
Who is experiencing the issue.
When the issue began.
The device being used.
Specific job/estimate examples, even if the issue seems to occur on all jobs/estimates.
Screenshots/videos of the issue or error messages you are seeing.
Using the Blue Chat Bubble
When you are working in your account and have a question, the Blue Chat Bubble is the fastest way to get an answer. You can find the Blue Chat Bubble located in the bottom right corner of most pages in your account. Click that Blue Chat Bubble to get assistance.
Please check the Messages section of your device to ensure that you don’t miss any responses. Chats will be closed out after a certain amount of time if we don’t hear back from you. We appreciate your understanding!
Please Note: If you switch media types throughout the chat, you may not receive incoming message notifications. For example, if you initiate a chat on the web and then switch to your mobile device you may not receive those notifications on your mobile device.
📖 Help Center Article:
For a step-by-step guide on reaching our Chat Support team from your Housecall Pro account on desktop or mobile, check out our Help Article,
"Using the Blue Chat Bubble" in the HCP Help Center.
Phone Support
You can contact our Phone Support team at 1-877-944-9010 from 5 AM - 5 PM (PST).
For best results, we recommend calling in for the following cases:
If you are a newer Pro
For quick one-off questions
Sole proprietorships
Simple requests like resetting your password
If you need help with reviews
Updating employee information
Updating your profile
Help with creating an invoice
Assistance with estimates
How to Book a Call
If you are on the Basic or Essentials plan, our Customer Success team is available for one-off coaching, basic troubleshooting, and core feature questions. Please call or chat in to request a scheduled coaching call. Our scheduled calls are 30-minute increments and there is no limit to the amount of coaching calls you may schedule.
Max Pro Coaching Call
Our MAX Pros will have a dedicated link to schedule coaching calls in their Blue Chat Bubble. If you are on the Max plan and need coaching about the software, you have the option to schedule a call with an Onboarding Specialist or a MAX Support Representative.
To schedule a Coaching Call:
Click on the Blue Chat Bubble in your Housecall Pro account.
On the home screen of the Blue Chat Bubble, scroll down and click on the ‘Schedule Coaching’ button.
HCP Assist Support
The HCP Assist call log provides access to all of your calls in one central location, plus makes it easy for you to view details about each call.
Moreover, through our new support channel integration, you can quickly reach out for help with your HCP Assist calls.
📖 Help Center Article:
To learn more, check out our Help Article, "Using the HCP Assist Call Log"
in the HCP Help Center.
Other Ways We Can Help You
Basic Troubleshooting Steps
If you happen to have an issue and are unable to reach us for some reason (after hours, holidays, etc.), we have some basic troubleshooting to help you.
📖 Help Center Article:
Check out our Help Article, "Basic Troubleshooting Steps"
in the HCP Help Center.
Help Articles (HCP Help Center) here
If you have any other questions or would like to learn more about our system you can search keywords in our Help Article portal.
📚 HCP Help Center:
Check out the Housecall Pro Help Center to learn more about our system and how our features work.