Overview
It's important to verify your business information so that we may properly register your business for SMS & MMS messaging.
Why is this happening?
Recently, the carriers have implemented new requirements towards SMS & MMS messaging in order to prevent spam on their networks. As a result, Twilio has initiated a new A2P10DLC registration process that requires every business be properly registered with the carriers to ensure deliverability.
How do I start the process of registering for A2P 10DLC?
Here is a step-by-step walkthrough of the product to show you exactly how to kick off the registration process.
It is asking me to “Verify Business Info” but the information that I have provided is correct.
Please confirm that the business information you have entered is the same as what you have on file with the IRS or the equivalent tax authority in other countries. We recommend verifying with your CP 575 letter.
What are some reasons for receiving this notice?
Your business information contains a number in the EIN or Tax ID field that is not a valid EIN or home country company ID number
Please list your business name and address EXACTLY as it is displayed in your EIN
Your business information contains an invalid website address
Your business information contains an invalid state
Your business information contains an invalid US postal code
You provided a DUNS number instead of an EIN for a US-based company
You used a SSN to register your brand. If you used your SSN to file your taxes, you are a sole proprietor and should await further guidance as this becomes available to us
I have resubmitted my business information but am still receiving the prompt to “Verify Business Info.” What do I do?
If you are still receiving the “Verify Business Info,” prompt, please ensure the business information you provided is exactly the same as your EIN document (SS4) provided by the IRS.
Verify Your Business Information
During the text messaging onboarding process, you’ll be asked to provide important details about your business and representative. This information allows us to register your custom SMS number with your business through Twilio.
Business Information:
Business name
EIN
Address (Street, City, State, Zip)
Business email
Business type
Website
Industry
Business Representative Information:
Job position
Job title
First name, last name
Email
Phone number
A2P 10DLC
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carriers in the US consider all Twilio traffic to be A2P. Carriers’ A2P 10DLC offerings provide better delivery quality and lower filtering risk than long code SMS of the past, using the same phone numbers.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.