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Understanding your HCP Assist plan usage
Understanding your HCP Assist plan usage

Learn about your HCP Assist usage: minutes used, remaining minutes available, total calls taken, revenue generated and more.

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Written by Andre O
Updated over 6 months ago

HCP Assist Plan Usage Overview

The HCP Assist “plan usage” view in account settings provides access to all of your plan information. This includes your minute plan, plan cost, minutes used, remaining minutes available, billing period, overflow minutes, overflow cost, total calls taken, jobs and estimates scheduled, and total revenue generated by the service all in one centralized location. You will also see a helpful notification that will alert you when you are approaching your plan’s limit on minutes. If you see this alert, please reach out to our HCP Assist support team via the blue chat bubble and we can upgrade your plan!

Accessing Your HCP Assist Plan Usage Settings Page

To access your HCP Assist Plan Usage settings page, first go to your account settings by clicking the gear in the top right corner of your HCP account.

Next, under the settings menu on the left side of your screen, select “plan usage” under HCP Assist

Understanding Your HCP Assist Usage

Plan: This is the amount of minutes allotted in your current plan

Standard cost: This is the cost of your plan excluding any overflow minutes

Billing period: This is your current monthly billing cycle for your subscription

Used minutes: This is the amount of minutes used in your current billing period

Remaining minutes: This is the number of minutes available on your plan before you reach overflow (overflow minutes are billed at the same rate)

Days left in cycle: This is the number of days left in your current billing period

Overflow minutes: This is any minutes used beyond your current plan minute package (if you would like to upgrade or downgrade your plan please contact us through the blue chat bubble)

Overflow cost: This is the cost for any additional minutes used beyond your current plan's minute package (this will be billed at the end of your current billing cycle)

Total calls: This is the total amount of calls HCP Assist has handled in your current billing cycle

Jobs & Estimates scheduled: These are the number of jobs and estimates that HCP Assist has scheduled on your behalf (if HCP Assist is not scheduling for you, this will show as 0)

Total revenue: The amount is reflected as the line items that HCP Assist Virtual Agents add to an invoice when scheduling jobs (this will show as $0 if an estimate is scheduled or if an unscheduled job or estimate is created)

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