FAQ
Please note: Campaigns is currently rolling from Beta to GA. If you do not see the "Marketing" tab in your Housecall Pro web app, please be patient - you'll receive the release no later than mid-April!
How many messages can I send?
Campaigns Included features:
Essentials, Max and Max+ Pros can send up to 500 emails per day and per month, which you can view that in your Usage tab. No messages will be sent once you hit your monthly allowance.
Campaigns Advanced features: 
You can send up to 500 emails and 500 SMS messages per day and as many messages per month that are included in your plan, which you can view that in your Usage tab. Any messages over your monthly allowance will incur a small overage fee.
How do I add customers to an SMS message?
First, you'll need to make sure the customer is added in your Housecall Pro account with a mobile number. Once that is done, you can click SMS CONSENT and check any customers you want to add as an option to message. You'll need to make sure you have consent to send marketing SMS messages to these customer before you add them. Learn more about SMS marketing consent here.
If a customer opted-in to marketing messages and now wants to opt-out, how can they do that?
In order for them to opt out, the customer has to text STOP to that number to opt out of marketing communications. We will enable you to do that on your customer's behalf in the future.
How do I access this feature?
You can find it in the Marketing tab in your top main navigation of Housecall Pro.
How can I provide feedback?
Click on the "Give Us Feedback" button on the bottom left of the Marketing Center.
How can I get help if I encounter any issues?
If you need assistance, please visit contact our support team. We're here to help you make the most of this new feature.
Happy marketing with Housecall Pro!