What is an Arrival Window?
The arrival window is the time frame your customers can expect you to arrive for a job or estimate. You can choose to set a default arrival window for all jobs and estimates or set specific arrival windows on a per-job/estimate basis.
The window will begin at the time the job or estimate is entered into the calendar. For example, if a job is set for 12:00 PM and an arrival window of thirty minutes is selected, the arrival window will be from 12:00 PM to 12:30 PM.
If text messaging is set up in your HCP account, the preview of the text notification that your customer will receive will adjust as the window is changed.
Set Your Default Arrival Window
To set your default arrival window:
Go to Settings ⚙️ > Booking > General
Scroll down to the Arrival Window section
Click the Window length drop-down
Select from the following options:
None
15 minutes
30 minutes
1 hour
2 hours
3 hours
4 hours
And that's it! Once selected, your default arrival window will be saved for all future jobs and estimates (including jobs booked by customers online and new jobs/estimates created through the system).
Set the Arrival Window for a Specific Job
To set the arrival window for a job:
Click the pencil icon in the Schedule box of the Job or New Job page.
You'll then be taken to the Schedule page.
Select your arrival window from the following options:
None (this will give the customer an exact time)
30 minutes
1 hour
2 hours
3 hours
4 hours
Set the Arrival Window When Creating an Estimate
To set an arrival window when creating an estimate:
Click the Edit icon in the Schedule box of the New Estimate page.
You'll then be directed to the Schedule page.
Select your arrival window from the following options:
None (this will give the customer an exact time)
30 minutes
1 hour
2 hours
3 hours
4 hours
When you're ready, click Save in the top right corner of the Schedule page.
Set the Arrival Window on an Existing Estimate
To set an arrival window when scheduling an existing estimate:
Open an estimate
Click Schedule at the top of the page
Select your arrival window from the following options:
None (this will give the customer an exact time)
30 minutes
1 hour
2 hours
3 hours
4 hours
When you're ready, click Save in the top right corner of the Schedule page.
Need help?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.