You may encounter the below errors when using your legacy dashboard. This article covers how to troubleshoot and get your report to run.
Error Example - Dashboard: | Error Example - Report Drill-Down: |
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How to Resolve the Error
Step 1: Limit the Date Range of your Report
Longer date ranges can cause your report to run slowly and timeout generating this error. To fix this, select the date range on the top of the page and narrow it to only a few days.
Step 2: Remove any Global Search Terms
The "global search" in the top right search bar of the report can cause your report to run slowly and time out.
If you are using a global search term, delete the text from the search bar.
Step 3: Use One of the Columns to Apply the Search Term
Click on the filter icon next to the column name and type your search term there instead of using the global search.
You can select any column in the report to search and/or filter.
Using this search functionality will help your report run faster and decrease the likelihood that it times out.
Step 4: Apply Additional Filters to the Columns
Applying additional filters will help your report run faster and decrease the likelihood that it times out.
To apply a filter, click on the filter icon next to the column name and apply a new filter.
Step 5: Use the New Reporting Suite
The new reporting suite offers you the ability to analyze your business without the timeout constraints of the legacy dashboard.
Take a tour of what new reporting offers here.
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