How do I contact HCP Assist?
We are happy to assist you with any questions you have! You can contact our team in a few ways:
Send a reply message via the HCP Assist call log
Go to the Blue Chat Bubble -> General Support -> HCPA Answering Service
Call us at 858-842-5746 M-F 8AM-8PM EST, Sat-Sun 11AM-7PM EST
How do I update my script for HCP Assist?
Our team is happy to make an update or add to your troubleshooting questions and Pricing FAQs with your HCP Assist script. To ensure a smooth process, please provide our support team with the question or FAQ you would like added.
Troubleshooting Example:
"What is the age of the system?"
"Do you have cooling in your home?"
Pricing FAQ Example:
"Our Service Call of $___ covers the cost of getting a skilled technician to diagnose the issue you are experiencing and will go towards the total cost of the job if you choose to go forward with service."
To discuss what changes you would like to make, you can contact us via one of the sources listed above!
How do I update the hours that HCP Assist schedules?
Our team is happy to make an update to the hours you would like our Virtual Assistants to be scheduling your appointments. To ensure a smooth process, please provide our team with the time frame that you would like jobs to be booked during. You can also update other scheduling specifics such as:
-How long to schedule (1 hour, 2 hours, 3 hours, etc)
-What to schedule (Estimates or Jobs)
To talk about the changes you'd like to make, please reach out to us using one of the contact methods provided above!
How do I update which technician HCP Assist schedules?
Our team is happy to make an update to the technician assignment specifics in your script so that our Virtual Assistants can most accurately schedule for your team and your customers. Our team can help you add, remove, or swap technicians. When you need to make the change and to ensure a smooth process, please provide our team with the name of the technician as it appears in your HCP account and what service type you would like them added or removed from.
For assistance with any changes you'd like to make, please reach out to us through one of the contact options provided above!
How do I update the services I provide with HCP Assist?
Our team is happy to make an update to the services you provide so that our Virtual Assistants can most accurately create an appointment for your customers. Our system has a list of services based on the industry categories selection when setting up your script. We can always add industries or remove them if needed. If you have a change in the services you offer, please let us know!
To get assistance with any changes you wish to make, please use one of the contact methods listed above!
How do I update my service area with HCP Assist?
Your service area lives within a file in our system and is separate from the service area you set in your Housecall Pro settings. If you would like to make an update to your service area, please let us know and our team will be happy to get your file updated so that we can most accurately assist your customers. To ensure a smooth process, please provide our team with the cities and zip codes that you would like to add or remove from your service area.
For US pros, HCPA only supports standards 5 digit zip codes (XXXXX), we are not able to support the extended zip codes at this time (XXXXX-XXXX). If you have these, they must be removed from the customer profiles.
For Canadian pros, Cities are used for service area validations.
To go over any changes you’d like to make, please contact us using one of the methods listed above!
How do I update the pricing that HCP Assist provides?
If you would like to change the price that our Virtual Assistant provides during a call, all you need to do is update the price in the associated line item. If you do not know which line item is being used by HCP Assist, you can reach out to our team for assistance!
PLEASE BE ADVISED: If you make changes to the name of the line item that our team uses for pricing service to your customer, please let our team know so that we can make the same update to the line item name in your script and avoid any interruption in pricing accuracy.
For help with any changes you'd like to implement, please get in touch with us through one of the contact methods provided above!