Collect Payments When Customers Book Online
You are able to enable payments in your Online Booking flow to collect deposits or full upfront payments when a customer books a job. A customer has the option to not pay in the exact moment they book a job, but instead pay before the scheduled job has started. If a customer does not pay before the scheduled job, you are able to cancel these unpaid jobs.
To set up your payment options in Online booking, click here.
Emails with Payment Links
When a customer fails to pay for the Job during the booking process, they will receive an email with a payment link. The customer can use this link to pay for the job at a later time.
Automatically Cancel Unpaid Bookings
If you wish to automatically cancel the unpaid jobs:
Click the gear icon in the top right corner of your Housecall Pro account to access your Settings.
Select Online Booking > Payment options from the left-hand menu.
Enable the toggle "Automatically cancel unpaid bookings within 1 hour."
If that option is toggled on, the unpaid Jobs will be automatically canceled after one hour, and both you and the customer will receive a notification about the cancellation.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.