Job Reminders by Email on Your Schedule
Job reminders are no longer text-only. Turn on email reminders alongside — or instead of — your text reminders, and set your own timing for each.
This article covers how to turn on email job reminders and control when they send.
Status: This feature is in early alpha testing and may not be available on your account yet.
What you can do with Email Job Reminders
Turn email reminders on or off, independent of your text reminders.
Set the email reminder's own timing — how far in advance and what time of day it sends — separate from your text reminder's timing.
Write your email reminder using the same variables and compose/preview tools you already use for text reminders.
Restore the default email reminder message at any time.
Who Can Do What
Role | What they can do |
Any Pro with access to notification settings | Can turn on, customize, and time email job reminders |
Email Job Reminders on the Web
To Turn on Email Reminders:
Go to Settings, then Notifications, then Customer, then Jobs.
Find the Reminder row.
Turn on the Email toggle, alongside the existing Text toggle.
Set how far in advance and what time of day the email should be sent.
Save your changes.
🛠️ Pro Tip: You can run text and email reminders on completely different schedules — for example, a text the day before, and an email a week ahead.
Customize the Email Reminder Message
Go to Settings, then Notifications, then Customer, then Jobs.
Find the Reminder row and open the email message editor.
Use Add variable to personalize the message, and Compose/Preview to see how it will look.
Click Restore default at any time to reset to the original message.
Good To Know
Independent from text reminders: Turning email reminders on or off doesn't change your text reminder setting, and each has its own timing.
You can run both, one, or neither: Text and email reminders are separate toggles — use whichever channel (or both) works for your customers.
Frequently Asked Questions
Do I have to turn off text reminders to use email reminders?
No — text and email reminders are independent toggles. You can run both at the same time, each on its own schedule.
Can email and text reminders send at different times?
Yes — each channel has its own timing control (how far in advance, and what time of day).
What if I want to go back to the original reminder message?
Use Restore default in the message editor to reset to Housecall Pro's default email reminder copy.
Need help?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at 858-842-5746.