Why Sign Up for Consumer Financing?
Wisetack makes it easy for your customers to pay you for their purchases over time.
With consumer financing, your customers have the flexibility to break the total cost of a job into smaller, more manageable payments over time, while you get paid in full as soon as the job is finished. Sell bigger ticket jobs, maintain cash flows, and give your customers the flexibility they need when it comes to payments.
You can close more sales and get paid within days while allowing your customers to get instant options with great rates.
Important Reminders
You must first sign up for Wisetack and be approved before you will be able to offer financing to your customers.
When your customer fills out the application, it is only a soft pull. There is no impact to their credit score for simply filling out the application.
Jobs/Estimates must be within the $500-$25,000 range.
Please Note: Wisetack is currently not available via Housecall Pro in Canada. Other eligibility requirements may apply.
How to Sign Up For Wisetack Consumer Financing
Select 'My money' from your Housecall Pro navigation bar, then click the 'Consumer financing' tab from the menu on the left side of your screen.
Click the blue 'Signup Now' button on this page to be redirected to Wisetack's merchant application.
Enter your email address, then click the 'Start' button to proceed with your application.
Complete Wisetack's merchant application. Wisetack will reach out in 2-3 business days to collect any remaining information or let you know that you are approved.
❗Important:
Once approved by Wisetack, Housecall Pro will
automatically enable your new financing integration, and financing will be an option on ALL estimates and invoices within their specified dollar range.
To turn off the integration, follow the instructions in the "How to Disable Wisetack" section of this Help Article.
Pre-Qualification with Wisetack
Pre-qualification with Wisetack allows both you and your customer to know instantly what dollar amount they qualify for before you even finish the estimate. This creates instant relief from the burden of potentially large purchases, helping you win larger jobs while providing an excellent customer experience.
Pre-qualification gives your customers insight into the maximum amount they can borrow. Going through this process early - at the point of drafting an estimate - creates flexibility for both you and your customers.
This eliminates any wasted time on lost estimates due to a customer’s financial situation and also allows customers to look at financing options before you even go out to their property.
Pre-Qualification Process in 3 Easy Steps:
Step 1: Send the pre-qualification to the customer directly from the Job Details page.
Step 2: Your customer completes the application and is shown how much they are qualified to finance.
Step 3: Finalize the job and get paid!
💡 Pro Tip: To save you time, any estimate over $500 will automatically trigger the pre-qualification banner.
After Sending the Pre-Qualification
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0% APR Add-Ons
With Wisetack Consumer Financing, you can offer your customers 0% APR financing for up to 24 months!
0% APR add-ons allow your customer to make smaller, interest-free payments over longer periods of time, while you get paid in full as soon as the job is finished.
While a 3-month 0% APR financing option is automatically included in Wisetack’s offering, you can now offer three additional options at 0% APR by enrolling in an add-on:
Up to 6 months: 0% APR for 3 and 6 months
Up to 12 months: 0% APR for 3, 6, and 12 months
Up to 24 months: 0% APR for 3, 6, 12, and 24 months
Wisetack 0% APR Terms
*All financing is subject to credit approval. Your terms may vary. Payment options
through Wisetack are provided by our lending partners. For example, a $1,000 purchase could cost $45.18 a month for 24 months, based on a 7.9% APR, or $333.33 a month for 3 months, based on a 0% APR. Offers range from 0-35.9% APR based on creditworthiness. No other financing charges or participation fees. See additional terms at http://wisetack.com/faqs.
How to Enroll in 0% APR Add-Ons
While on the 'Consumer financing' tab in My money, click on the 'Manage Options' button in the top right corner of your screen.
The "Manage options" window will appear where you can select the tier of add-ons that you'd like to offer.
After selecting an option, click the 'Save' button in the bottom right corner of the window. (If 'Save' is not clicked, the add-on tier won't be changed).
What Happens After Signing Up for 0% APR
When you're enrolled in a 0% APR add-on, nothing will change in your day-to-day.
A 0% APR financing option from your selected add-on tier will simply appear among the financing options your customer sees in an application.
Your merchant fee will change based on the 0% option your customer picks.
How to Unenroll from 0% APR Add-Ons
You may trial a 0% APR add-on and unenroll anytime.
To unenroll from 0% APR add-ons:
Navigate to the 'Consumer financing' tab on the My money page and click on the 'Manage Options' button in the top right corner of your screen.
In the "Manage Options" window, select the "0% APR 3 months" tile and click the blue 'Save' button in the bottom right corner.
This will remove the extended term 0% APR add-ons while still allowing you to present 0% APR offers with term lengths of 3 months at the standard merchant fee rate of 3.9%.
Customer Qualifications for 0% APR Options
Qualifying for longer-term 0% options requires a customer to be 'well qualified,' meaning they'll need a credit score in the low 700’s. (For reference, a homeowner can qualify for interest-bearing options with a credit score in the low 500’s).
If a homeowner is qualified for 0% APR options, they will see options up to the longest term that you have chosen to offer.
If a homeowner is not qualified for 0% APR options but is approved for consumer financing, they will continue to only see interest-bearing options.
0% APR Example Scenarios
Your business has selected to offer the Up to 24 Months 0% APR add-on tier:
Customers may be presented with 0% APR offers with term lengths of 3, 6, 12, or 24 months, in addition to other interest-bearing offers.
If a customer selects the 0% APR offer with the 6-month term, then a 4.9% merchant fee will be charged.
If a customer selects the 0% APR option with the 24-month term, then a 9.9% merchant fee will be charged.
When a homeowner is approved for a 0% offer:
If you have chosen to offer up to 24 months at 0% APR, the homeowner will see 3-, 6-, 12-, and 24-month 0% APR options. All term lengths above the 24-month option will be interest-bearing options.
If you have chosen to offer up to 12 months at 0% APR, they will see 3-, 6-, and 12-month 0% options. All term lengths above the 12-month option will be interest-bearing options.
When a homeowner is not approved for a 0% offer but is approved for interest-bearing:
They will see all options (3-, 6-, 12-, and 24-month), along with the rates they qualify for.
When a homeowner is not approved for 0% or interest-bearing options:
They will not be able to utilize Wisetack to pay for the job.
Wisetack Financing Options on Invoices & Estimates
With the Wisetack consumer financing option turned on, your customers will automatically have the option to finance their jobs when you send estimates and/or invoices.
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You'll have the ability to easily send your customers an application to finance their jobs with Wisetack directly from the Job Details page in Housecall Pro, from both the web portal and the HCP mobile app.
If your customer is approved for and accepts financing for the job:
The purchase amount will be applied to the job total and reflected in the job's Activity Feed on the Job Details page.
You will receive the payment for the job after the job’s completion on the specified service date.
Please Note: The financing options during checkout will only appear for jobs that fall within Wisetack's approved dollar amounts ($500 - $25,000).
How to Send Financing Applications to Customers (HCP Web Portal)
If your job falls within the approved lending range with Wisetack, you will see a banner on the Job Details page alerting you of the potential monthly payment, with the option to send a financing application to your customer.
To send your customer a financing application:
Navigate to the Job Details page and click the blue 'Send financing application' button. You'll then be directed to a page to confirm the customer details before sending them an SMS message with a link to apply.
Your customer's phone number information will be automatically populated in the "Send application for financing" prompt. You can confirm the number, or change it before sending.
Once the information is confirmed, click the 'Send Text' button to send the customer a link to apply for financing through Wisetack via their mobile phone.
Please Note: When sending the estimate or invoice, please be sure that your customer has a full name and phone number and that the job or estimate has a service date and total dollar amount.
How to Send Financing Applications to Customers (HCP Mobile App)
With Housecall Pro’s consumer financing option, you and your employees will be able to offer financing while in the field on your mobile devices via the HCP mobile app.
To send financing applications via the HCP mobile app:
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Please Note: When sending the estimate or invoice, please be sure that your customer has a full name and phone number and that the job or estimate has a service date and total dollar amount.
Updates to the Scope of Work or Job Amount
If the scope of work or the job amount changes, you should resend the customer through the financing application process.
Since checking eligibility only requires a soft pull on their credit, it does not hurt the customer's credit score to apply and check the financing options again. Plus, the application is easy to fill out and only takes a few minutes of your customer’s time.
If the job size has increased, there is a risk your customer may not be approved for the new financed amount. In most cases, a moderate increase in the job amount should not be a problem.
Deposits on Consumer Financing Jobs
Since you are set to receive the full amount from Wisetack when the job is complete, it's less common to collect a deposit on consumer lending jobs.
However, if you still require a deposit, you can create a separate job, add a deposit, then send the invoice and have the customer pay. You can then just subtract the deposit amount from the financed amount.
📖 Help Center Article:
For more information on adding a deposit to a job, check out our Help Article, "How to add a deposit to a job" in the HCP Help Center.
How You Get Paid
When signing up with Wisetack, they will collect your banking information during the application process. Once you've been approved and a customer pays for a job with consumer financing, Wisetack will transfer the money to whatever bank account you have on file with them.
If a customer decides to take out a loan to pay for a job, you will be alerted via email, and within the Activity Feed of the Job Details page.
The Job Details page will reflect the payment status as 'Payment Pending' until Wisetack disburses the funds to the bank account you set up with them.
Your customer will need to confirm that the work has been completed on their loan application before the funds are disbursed.
Once approved, the money will be sent in 2 business days and be reflected as 'Paid' on your job.
Just like with a Credit Card charge, the transaction will show up as 'Pending' while those funds are in transit, and will be reflected in the Financing tab under the "My payouts" section of the My money page.
Wisetack Consumer Financing on Sales Proposals
At long last! ‘Good, Better, Best’ proposals meet ‘As Low As’ pricing! Introducing the integration between the Housecall Pro Sales Proposal Tool and consumer financing powered by Wisetack!
The Wisetack and Sales Proposal integration allows for an even easier way to sell, and a quick way for you and your customer to pre-qualify for financing - providing instant relief from sticker shock, and helping you win larger jobs while providing an excellent customer experience.
The addition of ‘As low as’ pricing to a proposal allows you to completely reframe the conversation with your prospective customers by reducing concerns about price, and focusing on the value that each option provides.
How to Send Wisetack Applications on Sales Proposals
When presenting proposals, should your homeowner decide that they’re potentially interested in financing the job with you, simply click the ‘Apply for financing’ button at the top right of the page.
This will open a popup confirming the homeowner’s phone number that the application will be sent to, and one more click sends the application via text message straight to your homeowner’s phone.
That link will allow your customers to pre-qualify themselves. After they complete the application, it will give both you and your homeowner insight into the maximum amount they can borrow.
Going through this process early - before finalizing the exact scope of work - creates flexibility for both you and your homeowners by eliminating wasted time on lost proposals due to a homeowner’s financial situation.
Next Steps
Work with the customer to finalize the estimate and scope of work. Once the job is complete, simply send your invoice to the customer and they’ll be able to finance the work with only a few clicks. That’s it!
Please Note: This integration requires two individual features to be enabled on your account, Sales Proposals and Wisetack.
📖 Help Center Article:
If you’re interested in Sales Proposals, but haven’t set them up yet, check out our Help Article, " here’s how to start using Sales Proposals" in the HCP Help Center.
How to Only Show Lending Options to Non-Commercial Customers
If you'd like to have lending options presented for non-commercial customers only:
Navigate to the Customer Profile for a commercial customer and click on the pencil icon in the "Contact info" section to edit their information.
In the "Edit contact info" window, click the radio button next to the 'Business' option, then click on the blue 'Update' button in the bottom right corner to save the changes.
All future invoices will not have lending presented to that customer as an option.
Refunding a Loan
In order to refund a loan, start by navigating to the job details page.
Simply click the Refund button in the section labeled Payment history and confirm the amount.
The Refund box will be auto-filled with the full loan amount.
If you’d like to issue a full refund, simply select Refund and you are finished.
If a partial refund on a loan is needed simply enter the requested refund amount in the dialog above. After submitting, only the amount entered will be refunded to the customer.
The refund will then be initiated and will take 3-5 days to fully process and return funds to the customer.
After submitting either a full or partial refund, the Payment history section and Activity feed on the Job Details page will update to reflect the latest refund. If the outstanding amount on the invoice is greater than the payment methods, the invoice will be marked as unpaid.
Wisetack Support:
If you are unable to refund a loan, or experience an issue not described above, please contact Wisetack support at either (833) 927-0333 or support@wisetack.com.
How to Disable Wisetack
If you'd like to remove Wisetack from your account, follow the directions below:
Click on 'My money' in your Housecall Pro navigation bar to access the My Money page.
Select the 'Consumer financing' tab from the menu on the left, then click on the 'Manage' button in the top right corner of the page.
Click the toggle next to "Offer financing on invoices and estimates" in the Manage window (the toggle will turn gray), then click 'Save' in the bottom right corner.
Please note that Save must be clicked in order to save the selected setting. If the integration is toggled off (the toggle is grey) but the Save button is not clicked, then the setting will not be saved and Wisetack will remain active when the window is closed.
How to Re-Enable the Wisetack Integration
To re-enable the Wisetack integration:
Click on 'My money' in your Housecall Pro navigation bar to access the My Money page.
Select the 'Consumer financing' tab from the menu on the left, then click on the 'Manage' button in the top right corner of the page.
Click the toggle next to "Offer financing on invoices and estimates" in the Manage window (the toggle will turn blue), then click 'Save' in the bottom right corner.
❗Important Note:
Any emails (invoices or estimates) that were sent while Wisetack was active will continue to show the 'As low as' offer at the top of the emails (as we can't unsend an email). However, all emails sent after financing has been disabled will no longer have that offer visible.
For any financing applications that have been started prior to financing disabled (i.e., a homeowner is approved for financing then the account disables financing), these loans will continue to be eligible to pay for an invoice. They will correctly mark a job as paid, display in My Money, and sync to Quickbooks.
Video Tutorials
Application & Payment Process (Web Portal):
Application & Payment Process (HCP Mobile App):
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