Please note that the following features are in beta testing and are not yet available to all pros. Features in beta testing are subject to change based on feedback we receive.

What is it?

  • After a customer has saved a card on file, you can charge it on the next job and get paid faster.

  • To save a card on file, customers must authorize their card to be charged for future work. They will then be able to update their card and will receive receipts for each completed and paid job.

  • Jobs paid with a card on file will be charged at a card-not-present fee of 3.49%.

  • If the card is close to expiration either you or the homeowner will be able to update the expiration date when a new card is issued

How do I get started?

In order to have your customer save their card on file, you need to enable the option for the customer to save a card on file. Depending on how your customer is paying, you have two options:

  • If you are planning to send an invoice to the customer via email, ensure that the toggle labeled ‘Save card on file’ is on before the invoice is sent

  • If you or your tech is in the field with their mobile device, they can request the customer to save their card on file through the checkout flow

After the card has been charged and saved, on the next job you will be able to charge their card quickly and easily.

Saving a card on file via invoice

Ensure that the option to save card on file is toggled on when you send an invoice to the customer:

The customer will receive the invoice to pay for the job, and the customer will need to opt into saving their card on file when they check out:

Note: if the customer does not check the Save card on file checkbox, their card information will not be saved. It is important to note that checking this box helps ensure you are protected against potential chargebacks or disputes when you charge their credit card for follow-up work without an invoice.

After the customer clicks the Pay button, their card will be charged and saved so that you can charge this card on future jobs.

Saving a card on file in the field

If you or your tech are working with a customer in the field and want to save their card on file, you must toggle this option on when going to accept payment as shown here:

Note: at this time, saving a card on file cannot be performed through a card reader dip, tap or swipe, so using a card reader is disabled when the Save card on file toggle is selected.

In addition to signing the receipt, your customer must also agree to allow their card to be charged for future work.

Email is required to save the card on file. If the customer does not have an email saved in their profile, they will be able to provide an email at this step.

Charging a customer’s card on file

If you are working from a web browser, the customer’s card on file will show up as an additional payment option. Click the Pay button and simply charge the card on file:

Note that when charging the card on file, you are required to send a receipt to the homeowner via email. By doing this, you reduce your risk of chargebacks and give the homeowner visibility into jobs paid through the card on file.

If you or your techs are in the field, you can charge the customer’s card on file through your mobile device. To do so is easy. From the checkout screen, select the Next button:

If the customer has a card on file saved, charge for the job with the saved card on file on the next screen.

If the homeowner requests to have the card on file removed, you can do so through the Remove button, and if the homeowner would like to pay through another method you can click the ‘Use other payment method’ button.

Frequently asked questions

  1. Will my customer receive a receipt when I charge their card?

    1. As part of charging a customer’s card on file, it is required to notify the customer of the charge through an emailed receipt. This helps ensure the customer recognizes the charge and decreases the possibility of chargebacks if the charge is not recognized.

  2. How can the card on file be updated to a different card?

    1. The card holder will have a link available in their receipts to update the card information. Updating the card will take immediate effect and future jobs can be charged using this updated card.

    2. The expiration date on a customer's card can be updated on the job details page if they request it.

  3. How can the card on file be removed?

    1. Occasionally a saved card on file will need to be removed, either because the customer requests the card to be removed or to facilitate adding a different card. The homeowner can remove their card on file through the receipts for previous charges. You can remove the card before charging it on the job details page.

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