If you originally created a Force Fleet Tracking account before joining Housecall Pro, but you’d like to enable the integration in HCP, you need to transfer your Force Fleet Tracking billing to Housecall Pro. Here’s how to get started!
Step 1:
Go to the HCP paywall and add the amount of GPS trackers you currently possess or want to have to your Housecall Pro account.
Please add the same amount of vehicles that you currently use, or would like to use on the Paywall. For example:
I have 1 device, and want 1 device → Add 1 device to the paywall
I have 1 device, and want 2 devices total → Add 2 devices to the paywall
I have 2 devices, but only want 1 → Contact Force to downgrade to the correct number, and then add 1 to the HCP paywall
Step 2:
You will see a yellow pop up box on your Vehicle GPS Tracking app card within Housecall Pro stating:
“We detected an existing Force Fleet Tracking account with your email address. To use Vehicle GPS Tracking, we must link your accounts. You will keep all historic vehicle tracking data.
Check your email for a message from Force Fleet Tracking and consent to link accounts. When complete, all device billing will be handled by Housecall Pro. Billing updates happen every 12 hours, so check back to this page to view that the billing transfer has been successful. This page will refresh and you will be able to enter your shipping address.”
If you see this message, then you already have an email address linked to Force Fleet Tracking.
Step 3:
In order to migrate your Force Fleet Tracking Billing, go to your email, and locate the email sent by Force Fleet Tracking titled "Approve Account Transfer". On the Force Fleet Tracking email, there is a button titled “Approve Transfer and Grant Access.” This will disable billing on Force Fleet Tracking and start the integration on Housecall Pro.
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Step 4:
Billing updates happen every 12 hours, so check back to the Vehicle GPS Tracking app card to view that the billing transfer has been successful. Once the page is refreshed, you will be able to enter your shipping address.
FAQ:
Q: What if I want to add more devices even though I already have devices connected to my Force Fleet Tracking account?
A: Just add the amount of devices you want in total. For example, if you have 1 device connected to your Force Fleet Tracking account, but you want to add another device. Add a total of 2 devices to your HCP Paywall.
Q: What if I need to transfer my billing to HCP but I don't want as many devices as I currently have on my Force Fleet Tracking account?
A: You will need to log into your Force Fleet Tracking account to cancel any devices that you do not want so that you are not overcharged on HCP.