Billing transfer to HCP
If you originally created a Force Fleet Tracking account before joining Housecall Pro, but you’d like to enable the integration in HCP, you need to transfer your Force Fleet Tracking billing to Housecall Pro. Here’s how to get started!
From your Housecall Pro homepage click the settings gear icon located in the top right of your screen.
Click the "Billing" tab from the left-hand navigation bar.
Next, click the blue "Change Plan" button.
On the pop-up that appears click the blue "Next" button. Here you can add the amount of GPS trackers you currently possess or want to have to your Housecall Pro account.
How to add your vehicles
Please add the same amount of vehicles that you currently use, or would like to use on the Paywall pop-up. For example:
I have 1 device, and want 1 device → Add 1 device to the paywall pop-up
I have 1 device, and want 2 devices total → Add 2 devices to the paywall pop-up
I have 2 devices, but only want 1 → Contact Force to downgrade to the correct number, and then add 1 to the HCP paywall pop-up
Signing into your Force Fleet Tracking Account
After completing these steps you will see a yellow pop-up box on your Vehicle GPS Tracking app card within Housecall Pro stating:
“We detected an existing Force Fleet Tracking account with your email address. To use Vehicle GPS Tracking, we must link your accounts. You will keep all historic vehicle tracking data.
Check your email for a message from Force Fleet Tracking and consent to link accounts. When complete, all device billing will be handled by Housecall Pro. Billing updates happen every 12 hours, so check back to this page to view that the billing transfer has been successful. This page will refresh and you will be able to enter your shipping address.”
If you see this message, then you already have an email address linked to Force Fleet Tracking.
Check your inbox
In order to migrate your Force Fleet Tracking Billing, go to your email inbox, and locate the email sent by Force Fleet Tracking titled "Approve Account Transfer". On the Force Fleet Tracking email, there is a button titled “Approve Transfer and Grant Access.” This will disable billing on Force Fleet Tracking and start the integration on Housecall Pro.
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Force Fleet Billing Cycle
Billing updates happen every 12 hours, so check back to the Vehicle GPS Tracking app card to view that the billing transfer has been successful. Once the page is refreshed, you will be able to enter your shipping address.
FAQ:
Q: What if I want to add more devices even though I already have devices connected to my Force Fleet Tracking account?
A: Just add the amount of devices you want in total. For example, if you have 1 device connected to your Force Fleet Tracking account, but you want to add another device. Add a total of 2 devices to your HCP Paywall pop-up.
Q: What if I need to transfer my billing to HCP but I don't want as many devices as I currently have on my Force Fleet Tracking account?
A: You will need to log into your Force Fleet Tracking account to cancel any devices that you do not want so that you are not overcharged on HCP.