Changing your Force Fleet Subscription
If you plan on changing your Force Fleet Tracking subscription, you will need to return any devices that you choose to cancel or replace.
Vehicle GPS Trackers | Dashcam Video Monitoring |
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Downgrading Vehicle GPS Tracking Devices
Here is how to downgrade and request your return shipping label for Vehicle GPS Tracking devices.
Navigate to your settings gear icon in the top right corner of your Housecall Pro homepage.
In your settings, go to Billing on the left-hand side navigation menu.
Once in Billing, click the blue CHANGE PLAN button.
Click the blue NEXT button in the bottom right corner to advance to the next page.
Adjust the number of devices next to Vehicle Tracking under the Add-ons list. Then click the blue NEXT button in the bottom right-hand corner.
After you have adjusted your number of devices and clicked NEXT, click the blue UPDATE PLAN button in the bottom corner to confirm.
Once you change your plan, Force Fleet Tracking will be notified upon your next billing renewal. They will send you a pre-paid return shipping label PDF.
For example: If you cancel on June 1st, but your HCP renewal date is on June 15th, Force Fleet Tracking will issue your return labels after June 15th.
By default, your Force account is created with the first admin email listed in your Housecall Pro employee list. If you don't see the email, double check which email address is in your Force account.
Force will send a pre-paid shipping label to the email you have on file in your Force Fleet Tracking account.
Downgrading Dashcam Video Monitoring Devices
While you can downgrade Vehicle GPS devices on your own, you will need to chat in to the Blue Chat Bubble to have a Sales Representative assist you with downgrading your Dashcam devices.
To start, click the "My Apps" icon located at the top-right of your Housecall Pro homepage. Next, click "Go to App store":
Scroll down til you see the App card for "Vehicle GPS tracking":
On the left-hand side of your screen you'll see the "Support" section. Click the blue "Support Blue Chat Bubble" option to chat in with support to have a Sales Representative assist you with downgrading your Dashcam devices.
Once you change your plan, Force Fleet Tracking will be notified upon your next billing renewal. They will send you a pre-paid return shipping label PDF.
For example: If you cancel on June 1st, but your HCP renewal date is on June 15th, Force Fleet Tracking will issue your return labels after June 15th.
Force will send a pre-paid shipping label to the email you have on file in your Force Fleet Tracking account.
If you would like your return shipping label early
If you would like to send the Force device back to Force earlier than your billing renewal date, you may request a Shipping Label within the Vehicle Tracking App Card. This can be located by clicking the App Store icon located in the top-right hand of your Homepage followed by clicking the "Go to App Store" button:
Navigate to the "Vehicle GPS Tracking" option and click "View Details"
Note: If you request your label early, you will have 30 days to return each canceled device from your label request date.
Reminder:
Any Vehicle GPS Tracking devices not returned within 30 days will incur a $150 charge per device
Any Dashcam Video Monitoring devices not returned within 30 days will incur a $400 charge per device
Returning devices is simple: it'll be pre-filled out with your information and completely pre-paid!
Lose your device? Chat into the blue chat bubble for support.
Returning you Vehicle GPS because you upgraded to Dashcams
The other reason you may be returning devices is because you are replacing your Vehicle GPS Tracking devices with Dashcams. When you upgrade to Dashcams, the expectation is you will send back your Vehicle GPS devices that you are replacing.
The return shipping label will automatically be included in the box the Dashcams will arrive in.
Check out this article for more information on how to confirm your shipping address for your new Dashcams and return shipping label.