If you plan on changing your Force Fleet Tracking subscription, you will need to return any devices that you choose to cancel or replace.
Vehicle GPS Trackers | Dashcam Video Monitoring |
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Downgrading Vehicle GPS Tracking Devices
Here is how to downgrade and request your return shipping label for Vehicle GPS Tracking devices.
Navigate to your settings in the top right corner of your HCP dash.
In your settings, go to Billing on the left side.
Once in Billing, click CHANGE PLAN.
Click NEXT in the bottom corner to advance to the next page.
Adjust you number of devices next to Vehicle Tracking under the Add-ons list. Then click NEXT in the bottom corner.
After you have adjusted your number of devices and clicked NEXT, click UPDATE PLAN in the bottom corner to confirm.
Once you change your plan, Force Fleet Tracking will be notified upon your next billing renewal. They will send you a pre-paid return shipping label PDF.
Force will send a pre-paid shipping label to the email you have on file in your Force Fleet Tracking account.
For example: If you cancel on June 1st, but your HCP renewal date is on June 15th, Force Fleet Tracking will issue your return labels after June 15th.
By default, your Force account is created with the first admin email listed in your Housecall Pro employee list. If you don't see the email, double check which email address is in your Force account.
Downgrading Dashcam Video Monitoring Devices
While you can downgrade Vehicle GPS devices on your own, you will need to chat in to the Blue Chat Bubble to have a Sales Representative assist you with downgrading your Dashcam devices.
Once you change your plan, Force Fleet Tracking will be notified upon your next billing renewal. They will send you a pre-paid return shipping label PDF.
Force will send a pre-paid shipping label to the email you have on file in your Force Fleet Tracking account.
For example: If you cancel on June 1st, but your HCP renewal date is on June 15th, Force Fleet Tracking will issue your return labels after June 15th.
If you would like your return shipping label early
If you would like to send the Force device back earlier than your billing renewal date, you may request a return shipping label within the Vehicle Tracking app card.
Note: If you request your label early, you will have 30 days to return each canceled device from your label request date.
Reminder:
Any Vehicle GPS Tracking devices not returned within 30 days will incur a $150 charge per device
Any Dashcam Video Monitoring devices not returned within 30 days will incur a $400 charge per device
Returning devices is simple: it'll be pre-filled out with your information and completely pre-paid!
Lose your device? Chat into the blue chat bubble for support.
Returning you Vehicle GPS because you upgraded to Dashcams
The other reason you may be returning devices is because you are replacing your Vehicle GPS Tracking devices with Dashcams. When you upgrade to Dashcams, the expectation is you will send back your Vehicle GPS devices that you are replacing.
The return shipping label will automatically be included in the box the Dashcams will arrive in.
Check out this article for more information on how to confirm your shipping address for your new Dashcams and return shipping label.