Here are the two most important requirements for Payroll Admin permission:
How to check
1. A person has Housecall Pro license
They can sign in and access My Money tab in the top navigation
2. A person is set up for payroll
They are listed in the My money → Payroll → Employees & contractors table
If the person processing payroll in our organization is not included in your payroll, they will not be listed in Employees & contractors table. Here's how to change that:
In My money → Payroll → Employees & contractors select Add to payroll
From the dropdown select Existing user
Continue to fill out the form and select Save in the top right corner
Once saved this person will show up in My money → Payroll → Employees & contractors and you can proceed to contact Housecall Pro using Blue Chat Bubble and request the Payroll Admin role for this new user.
Because your Payroll Admin is now set up for payroll, they will show up on the list of people ready to run payroll.
If you don't run payroll for this person, leave all their payroll fields empty and they will not be processed for payroll. Doing so will exclude them from your monthly payroll bill.