All Collections
Customer Responses to SMS Messages
Customer Responses to SMS Messages

Where customer responses (to your automated text notifications) go.

Ian avatar
Written by Ian
Updated over a week ago

If a job/estimate is In Progress ('Start' or 'On My Way' have been clicked but 'Finish' has NOT been clicked), the employee on the job will receive the message in their app. 

If the job is NOT In Progress, the message will go to the Dispatch/Messaging POC's mobile app in the 'Message' center. If no one has been selected as the POC, it will default to the first Admin employee added to the account.  

NOTE: The text response will only come through as a message on the app,
not on the web portal.

Want to eliminate having to worry about busy work?
Learn how a
virtual receptionist can help you run your business.

Did this answer your question?