When the Reviews app is enabled, an email and text message will be automatically sent to your customer asking for a review. This is a great way to improve your service and develop testimonials.

Currently the Reviews app is in alpha testing and only available to Superpros. 

You can turn on the Reviews app from the app store. Once you've enabled Reviews, access the app page by clicking 'My Apps' from the top navigation bar.

From the app page, you can hit the gear in the upper right hand corner to access the settings. 

On the settings panel, you can exclude customers from receiving a request for a review based on either customer or job tags. You can also hook up your Google My Business account from there. 


When will the email and text be sent out?

The email and text will send when the job is marked as finished.

How can I see that the email and text were sent out?

The activity feed on the job will show when the email and text were sent out.

How do I find my PlaceID in order to hook up my Google My Business account?

In order to hook up your Google My Business account, you'll be asked for your Google Place ID. This link can help you find it. Just search for your business on the map and then copy and paste your PlaceID when liking your account on Housecall Pro.

What do the email and text message look like?

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