With our Premium Reviews feature, you can decide what percentage of review requests you want to go to each location.

The Premium Reviews feature is available on all current Essentials plans and above (formerly Grow Plan.)

The Premium Reviews feature allows you do two major things:

By default, Housecall Pro will optimize your review requests for you in order to maximize your number of reviews. If you want to override these settings, you can choose what percentage of your review requests will go to each review source.

To choose where you want to send your review requests, click on the lightning bolt icon. You can then choose to keep your reviews optimized or set your own percentages. Make sure that the percentages you set add up to 100% in order to save.

With our Premium Reviews feature you can reply to reviews on Google, Facebook, or for your website.

Start by going to the Reviews app on Housecall Pro. If you don't have the Reviews App enabled yet, click here to learn how

Make sure that you have your Google and Facebook accounts connected in order to reply to all of your reviews.

To reply to a review, click on the reply icon in the floating menu on the right

You can then reply to the review from the pop-up. Replies for Google and Facebook reviews will appear on Google and Facebook. Replies for reviews for your website will send your customers an email letting them know.

How can I tell what percentage of my requests are going to each source?

If you have chosen to override optimization then you will see the percentage you have set for each source in the corner of that card on the reviews app page
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How does it work when my reviews are optimized?

By default we will optimize your review requests for you. This means that we will send all of your customers with Gmail email address straight to Google to leave their reviews (this is because customers need to have a Google account in order to leave a review on Google My Business). The rest of your customers will be split equally between your Facebook page and reviews that you can collect for your website.
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How does it work when I set my own percentages?

Your review requests will be split based on the percentages you set & are based on when you hit the 'Finish Job' button.

For example, if you have it set to 40% Google, 30% Facebook, and 30% reviews for your website, then when you hit the Job Finished button, 40% of the time your customer will be sent a request that takes them directly to Google, 30% of the time your customer will be sent a request that takes them directly to Facebook, and 30% of the time your customer will be sent a request for a review for your website.

How can I increase my Google Reviews?

Boost your Google reviews in under 10 minutes with this one-pager built by Caleb Wininger, one of our Certified Business Coaching by Housecall Pro Coaches. Click here to learn how Business Coaching by Housecall Pro can fast-track your success as a business owner.

How can I tell that I've replied to a review?

Any review that has a green dot on the right side under 'Reply' has been replied to.

What does the email to my customer look like when I reply to a review for my website?

Can I edit my review reply?

Yes, just click the reply button again and you can edit your reply. It will update your reply on Google/ Facebook or send your customer an updated email depending on where the review was left.

Check out this useful resource!

Boost your Google reviews in under 10 minutes with this one-pager built by our Business Coaching by Housecall Pro coaches.