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MAX Onboarding & Support Overview

Outline of all support options for our MAX Plan Pros

Alyssa Moretti avatar
Written by Alyssa Moretti
Updated this week

Support Options: MAX Plan

We're committed to supporting you every step of the way on your MAX Plan. Here's a recap of all the ways we’ll be here for you:

  • Chat Support: For immediate assistance, quick questions throughout the day, and tech-related issues, chat is your fastest option.

    • Available:

      • Monday to Friday: 5 AM - 5 PM PST

      • Saturday and Sunday: 8 AM - 4 PM PST

  • Phone Support: If you prefer to speak with us directly, you can call our support line at 1-877-944-9010 (press 1 for customer support).

    • Available:

      • Monday to Friday: 6 AM - 5 PM PST

  • Housecall Pro Help Center: Access an extensive library of videos, tutorials, and trainings anytime for self-paced learning.

  • Email Support: Any inbound support emails will be routed to our chat team for real-time assistance.


Your 60-Day Onboarding Journey

  • Our onboarding process is divided into two phases to ensure you’re set up for success:

    • Phase 1: You'll work closely with your Onboarding Specialist during weekly training calls to build your ideal workflow, understand available tools, and get ready to GO LIVE!

    • Phase 2: After going live, this phase focuses on fine-tuning your processes and addressing any questions that arise in the field. You can schedule additional coaching sessions using the “Schedule a Coaching” link located in the chat bubble.

  • After the 60-day onboarding period, you'll have direct access to our Key Accounts Success Team through the Blue Chat Button for ongoing support.


Go-Live Date

You’ll determine your go-live date in collaboration with your Onboarding Specialist. The time you invest between calls to learn the system will influence how quickly you’re ready to launch.


Let's get social:

  • Join our Facebook group to build your support network with like-minded Pros. Housecall Pros general group, Lady Pros for our women in the trades, and the exclusive group for our MAX Pros.


Need help or have questions?

We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.


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