To recap all of the ways we plan to support you on your MAX Plan:
Chat will be your best resource for immediate needs, quick questions throughout the day and tech support related questions.
This is the fastest way to get your questions answered.
Monday - Friday: 5am - 5pm PST
Saturday: 8 am - 4pm PST
Sundays: 8 am - 4pm PST
You can call our support line directly at 1-877-944-9010 (press 1 for customer support)
Monday - Friday: 6am - 5pm PST
Housecall Pro Help Center - get immediate access to videos, tutorials and trainings here
Any inbound support emails will be forward to our chat support team for real time help
Your 60 Day Onboarding
Our goals for onboarding are split into 2 phases
You'll work closely with your Onboarding Specialist through "Phase 1" of Onboarding on weekly training calls to create the best workflow for you and your team, set up & understand the tools available to you and prepare you to GO LIVE!
"Phase 2" of onboarding will be your transition phase after going live. We will work together to fine tune your workflow and dive into questions that come up while in the field - upon request. You can find a booking link to “Schedule a Coaching” at the bottom of the chat bubble.
After your 60 day onboarding period, you’ll have access to our entire Key Accounts Success Team, which you can book directly through your Blue Chat Button.
Go-live date:
You'll set this launch date with your Onboarding Specialist. You’re in control of the timeline for going live. How much time you spend learning the system between our calls will dictate how quickly you get to that point.
Let's get social:
Join our Facebook group to build your support network with like-minded Pros. Housecall Pros general group, Lady Pros for our women in the trades, and the exclusive group for our MAX Pros.