Support Options: MAX Plan
We're committed to supporting you every step of the way on your MAX Plan. Here's a recap of all the ways we’ll be here for you:
Chat Support: For immediate assistance, quick questions throughout the day, and tech-related issues, chat is your fastest option.
Available:
Monday to Friday: 5 AM - 5 PM PST
Saturday and Sunday: 8 AM - 4 PM PST
Phone Support: If you prefer to speak with us directly, you can call our support line at 1-877-944-9010 (press 1 for customer support).
Available:
Monday to Friday: 6 AM - 5 PM PST
Housecall Pro Help Center: Access an extensive library of videos, tutorials, and trainings anytime for self-paced learning.
Email Support: Any inbound support emails will be routed to our chat team for real-time assistance.
Your 60-Day Onboarding Journey
Our onboarding process is divided into two phases to ensure you’re set up for success:
Phase 1: You'll work closely with your Onboarding Specialist during weekly training calls to build your ideal workflow, understand available tools, and get ready to GO LIVE!
Phase 2: After going live, this phase focuses on fine-tuning your processes and addressing any questions that arise in the field. You can schedule additional coaching sessions using the “Schedule a Coaching” link located in the chat bubble.
After the 60-day onboarding period, you'll have direct access to our Key Accounts Success Team through the Blue Chat Button for ongoing support.
Go-Live Date
You’ll determine your go-live date in collaboration with your Onboarding Specialist. The time you invest between calls to learn the system will influence how quickly you’re ready to launch.
Let's get social:
Join our Facebook group to build your support network with like-minded Pros. Housecall Pros general group, Lady Pros for our women in the trades, and the exclusive group for our MAX Pros.