Schedule Engine FAQ's
Who is Schedule Engine?
Schedule Engine is an all-in-one customer booking solution that makes it easy to keep up with today’s on-demand customer expectations. With Schedule Engine’s customizable online booking, contractors can deliver a convenient, reliable customer experience and book more qualified jobs – anytime, night or day.
Schedule Engine bookings will flow directly into Housecall Pro to ensure dispatchers and technicians can complete their jobs efficiently – no more callbacks, double bookings, or mismatched technicians.
Who controls my calendar?
You do! Their advanced scheduling capabilities allow you to monitor how and when jobs get booked. Some of the available filters they offer include:
Service Areas: Consolidate bookings to a specific zip code or region
Job Codes: Is the customer looking for an estimate, emergency appointment, or a maintenance service?
Job Type (i.e. complexity): Does the appointment require a master, journeyman, or is it something an apprentice could tackle?
Arrival Windows: Similar to Housecall Pro’s Online Booking, set your own custom arrival windows to ensure you can meet your customers expectations without committing your business to an ultra-specific time.
How can customers book?
Most Pros prefer to think about it this way: put your booking URL anywhere you would put your phone number. Some ideas include: text messages, email signatures, email campaigns, Facebook pages, Google My Business pages, - literally anywhere.
Schedule Engine’s online booking engine can also be embedded on your website to capture your existing traffic.
I hate scheduling maintenance agreements - help!
Schedule Engine has a solution for that, too. Set up text message or email campaigns to schedule all of your Service Agreement customers at once. You can easily target all of your customers within a specific zip code so that their appointments land on the same day.
When that customer books their maintenance appointment, a job tag will automatically be applied in Housecall Pro. Then, all you need to do is associate that booking with their existing service plan. Easy as that.
Can Schedule Engine help me get started?
Yes, Schedule Engine’s hands-on onboarding process will ensure you feel ready before launch - they’ll help optimize your calendar as much as you want. Nothing will go live without your approval first.
They’ll help manage the relationship with your website, and can even give feedback on how to structure the Calls To Action on your website. A powerful Call To Action = more bookings.
Because Housecall Pro is Schedule Engine’s preferred partner, our customers get a substantial discount for this white-glove implementation. Check out the Housecall Pro App Store for more details.
How do I set up the integration?
As part of the Schedule Engine offering, you’ll have a dedicated Implementation Specialist to help you set up your account and enable the integration with Housecall Pro.
Because Schedule Engine is Housecall Pro’s preferred home services booking solution provider, Schedule Engine will waive your implementation fee (up to a $2,000 value) upon signup.
Ready to get started?
Superpros can check out Schedule Engine under “My Apps” today.
Not yet a Superpro? Apply today