Check out this help article to learn how to access your inbox on Web and Mobile.


Advanced Chat Features available on Web and Mobile

Internal Note

  • This feature will allow you to send messages within the customers channel that are only viewable by your team. The customer will not be able to see these messages.

  • If a message is in yellow, that signifies that the customer CANNOT see that message.

Activity Feed

  • You can see any event that occurs regarding a customer's profile such as a job that is scheduled, completed, or paid. These activity updates are viewable right within your chat with the customer.

  • The activity feed tells you what those events are, when they happen, and who's involved.

  • This will provide you a holistic audit trail of everything that has happened on that customer's profile.

@ Mentions

Pros will now be able to mention employees within their channel. Anyone outside the channel will have to be added to the channel first.

  • You can now tag specific employees in your messages

  • You can do this for both normal messages and internal notes

  • You can distinguish mentions because they will be highlighted

Emoji Reactions

Pros will now be able to react to messages with emojis!

  • You can react to employee messages in any channel/ workspace

  • You can do this for both normal messages and internal notes

  • You cannot react to customer messages. You will only be able to react to employee messages.

By clicking on the smily face icon with the + button, a panel of reactions will appear. If you click on the additional smily face icon with the + button, a broader selection of reaction emojis will pop up.


Having trouble finding what you need?

Use the blue bubble to reach out to our chat team for live customer support. If you’d prefer to talk it out over the phone, call our support number at 858-842-5746.

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