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How to use the Schedule tab (calendar) in Housecall Pro
How to use the Schedule tab (calendar) in Housecall Pro

This article describes everything you need to know about using the Schedule tab (calendar) in Housecall Pro

Ian avatar
Written by Ian
Updated this week

In this help article you'll find information on:

  • How to access the schedule in Housecall Pro

  • How to navigate through the Schedule tab (calendar)

  • How to change display settings on the Schedule tab (calendar)

  • How to re-schedule jobs, estimates, or an event from the Schedule tab (calendar)

  • Additional calendar features


Where can I find my Housecall Pro calendar?

Want an in-app walkthrough of the most updated calendar features? Click here!
Note: If you are not currently logged into your Housecall Pro account, you will need to come back to this help article and click the link again to start the walkthrough.

There are four different places in Housecall Pro where you can access the calendar:

  • Schedule tab

  • Job page

  • Estimate page

  • Customer Intake flow

The schedule tab, located in the navigation menu at the top of your Housecall Pro home page or dashboard, serves the purpose of showing all jobs, estimates and events in one place. It allows you to quickly see and add any unscheduled jobs or estimates to your calendar.

Key features of the Housecall Pro Calendar

Accessing the calendar

To access your Housecall Pro calendar, click on the Schedule tab featured in the navigation menu at the top of your Housecall Pro home page or dashboard.


What you'll find on the calendar

  • A slide-out panel with a monthly calendar view for easy navigation to a particular date, and a list of all company employees

  • A list of all unscheduled jobs, including unscheduled jobs made through Online Booking

  • Calendar view selector (you can choose from one of the 6 different views - Schedule, Dispatch, Day, Week, Month, or Monday-Friday)

  • Calendar display settings for jobs, estimates and events


Slide-out Panel showing the monthly calendar and a list of employees

To access the slide-out panel, where you can view the monthly calendar and your list of employees, click the three-line Menu icon located in the top left corner of your calendar page. The panel will slide open on the left side of your screen, with the monthly calendar located at the top of the panel and the list of employees beneath it. To hide the panel, click on the three-line Menu icon again.


By clicking into a date on the monthly calendar, your main, larger calendar will then reflect that date, allowing you to jump right in and schedule a job, or view existing jobs scheduled for that date.

Beneath the monthly calendar and a search bar, you will find your list of company employees. Use the search bar to filter your employee calendars, either by employee name or tag.

Alternatively, you may simply select or deselect the names of the employees on the list, to either show or hide jobs, estimates, and events assigned to those employees.

Unscheduled Jobs

To view your Unscheduled Jobs, click the Unscheduled icon located in the top left of the calendar page next to the three-line Menu icon. The Unscheduled icon is represented by a small calendar with an X through it and the number of unscheduled jobs will be visible in a small pink bubble in the corner of the icon.


Once clicked, you will see all unscheduled jobs listed, including any unscheduled jobs made through Online Booking, with the most recently booked job at the top of the list.

To schedule them right from the calendar page, simply drag and drop the unscheduled job onto the schedule. If it is not placed onto the schedule for the correct time, it can be dragged and dropped again according to your preference.

If the customer profile notifications are switched on, a pop-up message will appear asking if you'd like to send the customer their job-scheduled notifications. You can either choose "Don't Notify Customer", or "Notify Customer".

Calendar and map views

There are six different calendar views, plus a map view for you to choose from, allowing you to easily move between views depending on your business needs. To select a preferred calendar view, click on the oval drop-down button to the left of the calendar settings gear icon. What is displayed on the button will depend on what view your calendar is currently set to, which will be one of the following view options: Schedule, Dispatch, Day, Week, Month, or Monday-Friday. Take some time to select the different options to see how the view changes on your calendar.

The calendar can also be viewed by map, which allows you to easily see all your jobs across a period of time plotted onto a map. This can be used to better optimize routes for your technicians and easily schedule jobs based on location.

Select MAP in the calendar settings menu across the top of the schedule page to see jobs, estimates, and events placed on the map for the day, week, or Monday-Friday. All jobs, estimates, and events with an address are visible on the map, and are represented with a blue pin at the visit location.

Clicking on the blue pin takes you to the corresponding job, estimate, or event page. The icon featured on each pin represents the type of visit: the wrench icon represents a job, the clipboard icon represents an estimate and the calendar icon represents an event. Round, blue clusters indicate that there is more than one pin in that location. Clicking on the cluster will zoom in to show you all pins (visits) in that location.

Just like the calendar view, hovering over a pin, or scheduled visit, will pull up a white preview tile containing details of the job, estimate, or event, as set in your display option settings. To customize this information visible on each job, estimate, and event tile, click on the Settings gear-icon located in the top right corner of the calendar.

Calendar and Job/Estimate/Event Display Options

When you hover your mouse over a job, estimate or event on the schedule or map, you will see a preview tile showing you information about the customer, job, estimate or event. To customize the information visible on each job, estimate, and event tile, click on the Settings gear-icon located in the top right corner of the calendar. This is located right beneath the main HCP Settings icon, so be aware of which one you select.


After clicking into the calendar's Settings icon, a Calendar Settings window will pop up in the middle of the screen. Here you can search for and select your timezone from the dropdown menu as well as check each field you'd like to add or remove from the job, estimate and event tile view. Remember, this corresponds with the information you will see when you hover your mouse over each job, estimate and/or event.

Calendar settings

Calendar timezone

After you have selected the timezone of your calendar via the Calendar Settings gear-icon and drop-down menu, you will notice that the start and end times of jobs and estimates will show adjusted for the timezone selected. For example, a job with a start time of noon Eastern Standard Time will show up as 9 am when the calendar is set to Pacific Standard Time.

Opening the details page straight from the calendar

When on the calendar, you can right-click on the job, estimate, or event, followed by Open Link in New Tab to open the job details page in a new tab or window. Alternatively, click directly on the job or estimate to open it in the same browser tab.


Reschedule a Job/Estimate/Event from the Calendar View

To reschedule a job, estimate and/or event to a different date or time directly from within the calendar, follow the steps below:

Step 1: Navigate to the main calendar page, located in the navigation menu at the top of your Housecall Pro home page or dashboard.

Step 2: Locate the job, estimate, or event you wish to reschedule. Click on it and hold, while dragging and dropping it to the new date and time on the calendar.

Note: If you need to change the employee that is dispatched, make sure your calendar view is DISPATCH or SCHEDULE.

Step 3: If you are rescheduling a job or estimate, determine whether or not you will notify your customer of the schedule change.
Note: If the customer profile notifications are switched on, a pop-up message will appear asking if you'd like to send the customer their job-scheduled notifications. You can either choose "Don't Notify Customer", or "Notify Customer".

Additional calendar features

Public Holidays on the Housecall Pro Calendar

The Public Holidays feature shows the following US public holidays on your calendar:

  • New Year's Day

  • Martin Luther King's Birthday

  • Washington's Birthday

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans' Day

  • Thanksgiving

  • Christmas Day

Where can I see public holidays?

Information about public holidays is visually presented on all calendar views. There are two ways that public holidays are shown on a calendar:

  1. The name of the public holiday is shown at the top of the column

  2. The whole day is greyed out (in an 'outside of business hours' case)

Who can see public holidays?

Each employee with access to the web/browser version of Housecall Pro can see information about public holidays.

Why can't I see the public holidays?

To show or hide public holidays information from the calendar, first click into the Schedule tab in the main navigation menu at the top of your screen in Housecall.

Click on the Settings wheel icon located in the top right corner of the HCP calendar and toggle on, or off, the settings that reads Display US holidays.

Note: The Public Holidays toggle is available separately per user, as are all other calendar settings.

Is my schedule (calendar) printable?


At Housecall Pro, we strive to make your business journey from pen-and-paper to the Cloud a seamless one. We hope that you love going digital so much that you never look back! With that in mind, our web pages are not optimized for printing at this time.

However, we have a helpful suggestion for you!

Why not integrate with Google Calendar and easily print your schedule from there? We hope this tip will make your experience even smoother, whether you are currently making the transition to the digital running of your business, or simply want a print-out of your calendar.

Learn how to integrate your Housecall Pro account with Google Calendar

Once you have the two platforms integrated, you can then print your Google Calendar (which will feature your Housecall jobs and estimates) by following Google's steps here.

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