We suggest that you use Google Chrome to take and receive calls through our HCP Voice solution. Follow the steps below to make sure your browser and desktop are ready to make and receive calls.
How to Setup your Browser
Next, you will need to make sure your Chrome settings are correctly configured. To do that, click on the Lock icon next to your URL.
This will open up an overlay where you will want to select Site Settings.
From there, you will see a number of permissions. These are the permissions you will want to make sure are toggled on:
Microphone = Allow
Notifications = Allow
Pop-ups and redirects = Allow
Sound = Allow
Next, refresh your Housecall Pro window. Now, you should be good to use our Voice solution!
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How to Setup your Desktop
On Mac OS, there is an additional setting that can block browser notifications. To start, open up System Preferences and select Notifications & Focus:
Ensure you have notifications turned on for the browser that you are using:
Make sure you have sound configured correctly. This is imperative so you can make and receive calls. This means you need both output (speaker) and input (microphone) setup: