Overview

We suggest that you use Google Chrome to take and receive calls through our HCP Voice solution. Follow the steps below to make sure your browser and desktop are ready to make and receive calls.


How to Setup your Browser

  1. Next, you will need to make sure your Chrome settings are correctly configured. To do that, click on the Lock icon next to your URL.

  2. This will open up an overlay where you will want to select Site Settings.

  3. From there, you will see a number of permissions. These are the permissions you will want to make sure are toggled on:

    1. Microphone = Allow

    2. Notifications = Allow

    3. Pop-ups and redirects = Allow

    4. Sound = Allow

  4. Next, refresh your Housecall Pro window. Now, you should be good to use our Voice solution!

  5. If you run into issues, make sure to double check that this banner is not visible in your Inbox


How to Setup your Desktop

  1. On Mac OS, there is an additional setting that can block browser notifications. To start, open up System Preferences and select Notifications & Focus:

  2. Ensure you have notifications turned on for the browser that you are using:

  3. Make sure you have sound configured correctly. This is imperative so you can make and receive calls. This means you need both output (speaker) and input (microphone) setup:


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