Recording Calls

Here's how to set up call recording so that all calls, inbound and outbound, get recorded.

Toggle Call Recording

  1. Choose "Recording calls" from the left-hand nav

  2. Toggle on "Inbound call recording" and/or "Outbound call recording"

This toggle ensures that all of your inbound and/or outbound calls get recorded. Both inbound and outbound calls recording will be defaulted to off. If call recording is turned on then your customers will be informed that the call is being recorded before the call is connected. The caller will hear: "This call may be recorded for quality assurance purposes".

Note: If the customer wishes to not be recorded you will be able to turn on/off call recording while you are live on the call.

Lastly, these recordings will be accessible through your call log which can be found in Inbox. Please note, there may be a short delay from when the call or voicemail is recorded and when it is accessible on the call log. The delay will vary depending on the length of the recording. You will need to refresh the call log browser tab for the recording to show.

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