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How to Accept and Complete a job through Job Inbox Partner: Latchel
How to Accept and Complete a job through Job Inbox Partner: Latchel

Learn how to complete the job flow for a new job from Latchel

Joanna Dare avatar
Written by Joanna Dare
Updated over a week ago

The goal of Job Inbox is to partner with third-party companies to source job opportunities and put them directly into your Housecall Pro Inbox. We want to bring you new work and new customers by partnering with a variety of third-party providers.

Latchel is an established Property Tech company that works with Property Management to fulfill maintenance requests. They will be sending us work orders from tenants, nationally.

How it Works

  1. Admins, POC, and office staff will receive texts on their mobile phone alerting them about a new job in the area. You will have a limited amount of time to accept or decline the job. This ensures each Pro has exclusive rights to the job. To learn more about the job details, click the link on the text, or you can head straight to your Housecall Pro Inbox > Job Inbox > Latchel channel.

  2. Upon viewing the job, you will have the option to either decline the job and pass it to another Pro, or learn more. By clicking "learn more," you are not accepting the job just yet, but gathering more information about the job details and customer info.

  • The timer counts down how much time you have to accept the job until it is passed on to another Pro.

  • The Not to Exceed (NTE) is the pre-approved amount to complete the work.

    • If the job is going to cost less than the NTE, no approval is needed to do the work

    • If the job is going to cost more than the NTE, you MUST get approval from the Property Manager before doing the work

  • The customer availability lists a suggested time. If you accept the job, the job will populate into your calendar. But, you must call the Property Manager to confirm the time or change the date/time.

  • The not interested button will signify that you do not want the job, and then it will continue being passed to other Pros.

  • Get this job will direct you to the requirements from Latchel to accept a job.

  • Once you check the boxes, you will press accept job, and the job is yours!

How to Complete the Job Once Accepted

Each Job Inbox opportunity has a checklist with instructions on how to complete the job. You will need to complete the checklist in order to finish the job and collect payment.

Be sure to take before and after photos of the work you do, as you will attach those to the final invoice.

Frequently Asked Questions

Q: Who pays me for a Latchel job?
A: The Property Manager will pay you.

Q: How long does it take for the Property Manager to pay?

A: Communicate your payment expectations with the Property Manager during your initial call with them.

Q: Is there a guaranteed truck roll for going onsite?

A: There is a guaranteed minimum truck roll of $100.

Q: What happens if I decline a job?

A: No worries! Saying you're "not interested" in a particular job will not remove you from the pool or negatively impact your match rate.

Q: I have had negative experiences with third-party companies. How is this different?

A: We are constantly working to expand our offerings by bringing in a variety of partners and jobs, and making sure we are listening to your feedback. Housecall Pro is very involved in facilitating the flow of these jobs, and our goal is to ensure you're having a positive experience.

Q: How much does this cost?

A: Currently, these job opportunities are free.

Q: Why was I picked for the job?

A: Each new job via Job Inbox will use a matching algorithm based on your location and industries listed in your price book. Partners do not access this information.

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