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How to Accept and Complete a job through Job Inbox Partner: First American
How to Accept and Complete a job through Job Inbox Partner: First American

Learn how to complete the job flow for a new job from First American

Joanna Dare avatar
Written by Joanna Dare
Updated over a week ago

The goal of Job Inbox is to partner with third-party companies to source job opportunities and put them directly into your Housecall Pro Inbox. We want to bring you new work and new customers by partnering with a variety of third-party providers.

First American is a top ranked home warranty provider who will be sending us work requests from their customers.

How it Works

  1. Admins, POC, and office staff will receive texts on their mobile phone alerting them about a new job in the area. You will have a limited amount of time to accept or decline the job. This ensures each pro has exclusive rights to the job. To learn more about the job details, click the link on the text, or you can head straight to your Housecall Pro Inbox > Job Inbox > First American channel.

  2. Upon viewing the job, you will have the option to either decline the job and pass it to another Pro, or learn more. By clicking "learn more," you are not accepting the job just yet, but gathering more information about the job details and customer info.

  • The timer counts down how much time you have to accept the job until it is passed on to another Pro.

  • *Important Note* The dollar amount on the job details is an estimate only. The scope of work may vary depending on your assessment and the homeowner's home warranty plan. The final total will reflect actual work done, but there is a minimum trip fee of $125 in place if no work is completed.

  • The arrival window is a suggested time. If you accept the job, the job will populate into your calendar. But, you must call the customer to confirm the time or change the date/time.

  • The not interested button will signify that you do not want the job, and then it will continue being passed to Pros based on service area and industry.

  • The Get This Job button will redirect you to the requirements to accept a job. Once you check the boxes, you will press accept job. Then the job will be available to view on mobile and web.

How to Complete the Job Once Accepted

  1. Once you accept the job, call the customer to confirm a time and date with them

  2. Arrive onsite at the scheduled time

  3. When you arrive on site, diagnose the issue and create line items for the proposed work.

  4. Call First American at (833) 307-0891 for Cost Authorization

  5. Don’t forget to take before and after photos of the work

  6. You will collect payment from the customer, as they will receive reimbursement from First American for the work that is covered under their home warranty policy

Each Job Inbox opportunity has a checklist with instructions to guide you through this job process:

Frequently Asked Questions

Q: What happens if First American does not give me approval for the work?

A: If First American cannot cover the work based on the customer’s home warranty plan, there are three options:

  1. Accept the $125 trip fee

  2. Do the amount of work that was approved

  3. Talk to the homeowner about covering the additional unapproved work

Q: My minimum is higher than $125, can I request a higher trip charge?

A: The current guaranteed trip fee is $125 for a free job, and we’ve seen 90 percent of our pros get approved for the work, and make more than this $125 minimum.

Q: I have had negative experiences with third-party companies. How is this different?

A: We are constantly working to expand our offerings by bringing in a variety of partners and jobs, and making sure we are listening to your feedback. Housecall Pro is very involved in facilitating the flow of these jobs, and our goal is to ensure you're having a positive experience.

Q: I usually diagnose my own work. Why should I listen to the price that a home warranty company gives me?

A: The approval is based on if the homeowner’s warranty covers the scope of work. Remember, you are still in control of diagnosing the issue.

Q: If I'm gonna go out there just to get an approval from home warranty, then why wouldn't I just do that on my own instead of going through Job Inbox?

A: Job Inbox takes searching for leads and jobs out of your process. This is a new job that you didn’t have to find yourself + it’s one more job that you didn’t have before, and you didn’t have to do any additional work to get the job. By accepting a job through Job Inbox, you are guaranteed a $125 trip fee + what work you are approved for.

Q: What if I don’t have availability at the preferred time slot?

A: You can still accept the job and confirm a time that works for both you and the homeowner.

Q: How do I get paid?

A: The customer will pay you directly for First American jobs. The customer will then be later reimbursed by First American for the work that was covered under their insurance policy.

Q: Why was I picked for the job?

A: Each new job via Job Inbox will use a matching algorithm based on your location and industries listed in your price book. Partners do not access this information.

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