This feature is currently in Alpha testing and is not yet available to all VoIP Pros. Features in Alpha testing are subject to change based on the feedback we receive.
Our new call queueing feature allows you to:
Handle multiple calls at the same time
Understand what your agents are doing at a given time
Place calls on hold
To get started, setup a call queue in your call flow. For more information, check out this help article.
Next, explore the changes we have made to your dialer. For more information, check out this help article.
Lastly, you will want to learn more about our new Overview page in Inbox. For more details, please see this help article.