VoIP Call Queue

Learn how to use our new VoIP queueing feature

Gillian Hyde avatar
Written by Gillian Hyde
Updated over a week ago

Our call queueing feature allows you to:

  • Handle multiple calls at the same time

  • Understand what your agents are doing at a given time

  • Place calls on hold

To get started, setup a call queue in your call flow. For more information, check out this help article.

Next, explore the changes we have made to your dialer. For more information, check out this help article.

Lastly, you will want to learn more about our new Overview page in Inbox. For more details, please see this help article.

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