The Housecall Customer app makes it easy for your existing customers to rebook you in the future, see job history and pay for services provided. The consumer app is also a marketplace full of different service providers across many different industries. The benefit in using the app is to be able to gain new customers** from other service professionals in your area who use Housecall, but do not offer the same services that you offer. 

For example, you're a carpet cleaner, your customer will not see any other carpet cleaning companies in your area that you compete with for business. However, your customers will be able to see providers from other industries such as electricians and plumbers.

When your customer downloads the Housecall Customer app from the unique link in the text message, this links your customer to your business. This means that if the customer opens the app and searches for your service, you will be the only service provider displayed to them. This eliminates your customer from being able to see other service providers who offer the same services as you.

If the customer did not follow the link provided in the text message to download the app, or if your account isn't properly setup your customer will be able to see your competition.

To ensure that your customer is linked to your business, it is required that the following items have been setup in your Housecall Pro account:

*Your Housecall App Services (price list)

*Company Profile

*Service Area

*Bank account on file to receive credit card payouts. 

The Housecall consumer app is optional. To disable this feature, select the 'My Apps' icon at the top of your screen and click GET MORE APPS:
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Click on the Housecall App tab.
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Then toggle on/off the Housecall app option. This will remove, your business from the consumer app and the invite and link to download the app from your text message notifications. Your customer will still receive text message notifications about the job.

**If a customer finds you as a service provider through the app itself, there is a 10% processing fee any time this customer books a job through you. (Note, this fee is only for customers who are new to you and found you through the app.) This does not apply to any of your existing customers who book you through the app.

Show your customers how easy it can be to book you through the Housecall consumer app

Your customers now have the option to book you through the Housecall app customer app, giving them a more convenient and interactive experience.

First, they need to go to their App Store or Play Store and download Housecall. It will have the green door icon, instead of the blue Pro version.

Once they create a username and password, they'll be taken to the industries screen, where they can select which industry they'd like to search. They can then tap the correct service industry.

Note: If they are selecting your service industry, they will only see your business once they have entered in your custom app invite code.

Your customer can then choose what type of service they are looking for.

This will then show them a list of possible professionals--or only your profile, in your own industry--to book. They can click the desired profile.

They can then click 'schedule' to get in contact with the chosen business to book the job!

Prerequisite: You must have been rated within the app by one of your customers or be a premium user.

Here are the requirements for your photo:

When viewing your customer's profile, you may notice that specific customers have a label next to their address reading "Housecall app address". If it's green, it's a service address; if it's blue, it's the billing address for a parent. The customer also has a small yellow house next to their name on the mobile app.

This symbol indicates that your customer is utilizing our Housecall consumer app. These customers will be able to easily rebook you from within the app, as well as have a most interactive and streamlined experience with your company.

The customer information for clients that use the Housecall app will be synced directly from their consumer account. The Housecall App address will not be able to be edited by you.

The app invite code is a single word or condensed phrase that your customers can use to link their customer accounts to your HouseCall Pro account. This will ensure they see only your business as a booking option when in your specified field on the customer app.

To create your invite code, go to your Account Settings by clicking the user icon in the top right of your dashboard.

Then select 'Company Profile.'

You can then click the 'edit' button next to your business name. This will bring you to the window where you can edit all of the business information.

In the bottom right you'll see the 'app invite code' field. You can type whatever you'd like your code to be (as long as it does not have any spaces) and the hit the 'save' button in the bottom right.

Once you have your code set up and sent to your customers, they can enter it into the Housecall customer app by following these steps.

Easily keep track of what your customers have to say about your services by downloading the Housecall customer app. Here you can find your business in the app and view all of the reviews that your Housecall app customers have left.

Go to the App Store or Play Store and down the green Housecall app.

Once it's installed, open the app and click on the industry that your business is listed under.

Then select your company.

This will take you to your company profile. From here click on 'See customer reviews.'

You'll be taken to a list of each of the ratings and any reviews your customers have left for you!

If your customer has downloaded the HouseCall Customer app, they have saved a credit card in their profile. By saving the card on file, the customer will not need to provide a credit card during the services and can approve the payment from their app.

When the job is finished, instead of taking a credit card you will select the option "send for sign off". This will send a notification to the customer to approve payment through the consumer app. If the customer wishes to pay with Cash or Check, you can select "other payment options" at the time of service.

Your customer can then pay directly through the app by following these steps.

This feature is available only to Service Professionals who can service a customer 24 hours a day, 7 days a week. This includes but is not limited to service calls in the middle of the night as well as weekends.

24/7 On-Demand is a feature we offer to our Pros on our consumer app that allows a potential customer to book you for a job immediately - 24 hours a day / 7 days a week. While On Demand is active for your account, a customer will be able to request you for immediate service. When a customer makes a request you will receive a notification on your phone once a minute for 10 minutes. When you respond to the notification then you are expected to coordinate with your customer as soon as possible.

If your business fits the requirements to have On Demand turned on, please chat with the Customer Success team using the blue chat button in the lower right-hand corner of the screen.