In addition to the automated customer notifications, employees will also receive automated push notifications when a job has been scheduled to their calendar, as well as a reminder notification an hour before the job starts. 

First: if a technician is entering the app for the first time, they have to click into a job and it should prompt to accept the permissions for location and notifications. If tech entered previously, and message no longer appears, delete and reinstall the app.

If the tech still doesn't receive these notifications, there's a chance that your app notification settings are incorrect. 

Go the 'Settings' app in your phone. 

Click on 'Notifications' then select Housecall Pro.

Toggle on the 'Allow Notifications' button. Once that is enabled, you can choose from multiple options for how you would like the notifications to appear on your phone.

Once it's set how you'd like, you can hit the back or home buttons and the settings will be saved.

Want to successfully complete more jobs? Check out the keys to employee and customer satisfaction.

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