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As a technician, why am I not receiving notifications for my jobs?
As a technician, why am I not receiving notifications for my jobs?

Ensure you receive notifications when a job is scheduled to your calendar and also receive a reminder an hour before appointments

Alyssa Moretti avatar
Written by Alyssa Moretti
Updated over a week ago

In addition to the automated customer notifications, employees will also receive automated push notifications when a job has been scheduled to their calendar, as well as a reminder notification an hour before the job starts. 

First: if a technician is entering the app for the first time, they have to click on a job and it should prompt them to accept the permissions for location and notifications. If tech entered previously, and the message no longer appears, delete and reinstall the app.

If the tech still doesn't receive these notifications, there's a chance that your app notification settings are incorrect. 

Go to the 'Settings' app on your phone. 

Click on 'Notifications' then select Housecall Pro.

Toggle on the 'Allow Notifications' button. Once that is enabled, you can configure how you'd like the notifications to appear on your phone.

Once the settings are to your liking, you can navigate out of your settings app. The information will automatically be saved.


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