How to Order Your Card Reader
To order your own Housecall Pro card reader, follow the steps below:
Click on 'My Money' in the navigation bar at the top of your Housecall Pro account.
Depending on your screen size, you may need to click the 'More' drop-down.
Next, select 'Card reader' from the menu on the left.
From here, you'll see the Card Reader screen, where you'll have the option to purchase your card reader(s).
You can change the quantity by clicking on the plus and minus icons at the top of the page.
When you're ready, click the blue 'Buy Now' button.
From there, confirm your shipping address and billing information and click the 'Review Order' button.
If everything looks correct on the Order Summary screen, click 'Place Order' and you're all set!
Card Reader FAQs
What payment methods work with the card reader?
The following payment methods can be used with our card reader:
Apple Pay
Android Pay
Samsung Pay
VISA Paywave
MasterCard PayPass
AMEX ExpressPay
Discover D-PAS
Does the card reader work with iPads?
Yes! The card readers are iOS-compatible.
Can I use a reader with my Android or Android Tablet?
Yes! Card readers can be used with Android devices.
Can I use one card reader with my iPhone/iPad and Android device?
Yep! The card reader will work the exact same way with iOS and Android devices.
I live in Canada, will I be able to use the card reader?
Card readers are not currently available in Canada.
How long will the card reader battery last?
Out of the box, we recommend fully charging your card reader before you use it in the field. When fully charged, the card reader should last at least a thousand swipes/chip reads.
The reader automatically shuts itself off after a few idle minutes. That being said, we do still suggest charging them often to ensure the battery is full and good to go. Better safe than sorry!
I purchased a BBPOS card reader from a different company, can I use it with Housecall Pro?
Currently, only card readers purchased through Housecall Pro can be used with the HCP mobile app.
Where is the Card Reader button?
The Card Reader button is located in the HCP mobile app.
You'll see the Card Reader button after tapping the 'Pay' icon on the Job Details page and selecting the Credit Card payment method when going through the checkout process.
If don't see the Card Reader button in your HCP mobile app, please reach out to our Chat Support team via the Blue Chat Bubble in your Housecall Pro account, and our support team will take care of you right away!
How can I view the payment afterward?
Navigate to the My Money page in your account and select 'Payouts' from the menu on the left.
From here, you can toggle between Standard Payouts, Instant Payouts, and Check Deposits.
Click on the dropdown arrow to the right of each transaction to expand the details and view card reader payments.
📖 Help Center Article:
For more information on how to view your credit card transactions, check out our Help Article, "Where can I view my credit card transactions?"
in the HCP Help Center.
Check out these tips on collecting payments from your customers!
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.