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Sell a Service Plan to a Customer
Sell a Service Plan to a Customer
How to sell & create an active Service Plan for a customers.
Ian avatar
Written by Ian
Updated over a week ago

Before selling Service Plans to your customers, you must create Service Plan Templates first.

Demo:

Learn how to sell a service plan to a customer with this interactive demo:

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Step-by-step Instructions:

1. Select the customer & service plan location

  1. Click the Customers icon in your navigation bar and then click on the customer's name. 

  2. Click + Service Plan in the top right corner. Note: The customer must have an address on their profile in order to add a Service Plan. Service Plans are assigned to individual addresses.

2. Set up the plan details

  • Select the service plan template. Based on the template selected, the rest of the form will update accordingly.

  • Choose the plan start date. Based on the plan, the end date will automatically adjust.

  • The month/year of each included visit will autofill based on the amount of visits in the plan and the start date. If these need to be adjusted click the month/year drop down and select the correct month/year for each visit.

    • Note: If the first visit has already taken place you can check the box on this visit and select the existing invoice to associate with the plan.

  • Choose whether you will send the plan to the customer to accept or if you are accepting the plan on behalf of your customer.

    • Note: If the plan start date is in the past you will be given the option to say "My customer has already paid for this plan." If you select this, the customer will not be prompted to pay if you send the plan to them to accept and you will not be prompted to apply a payment to make the plan active if you accept on their behalf.

  • Will you need to charge tax for this plan? Check the box if applicable.

  • Press NEXT in the top right corner.

  • If the plan you selected has Add-ons available, be sure to ADD any Add-ons for this particular customer if necessary. Then press NEXT in the top right corner.

3. Accept the plan & collecting payment

Based on what you chose on the set up plan page you will be prompted to either SEND the plan to the customer or FINISH & PAY.

Sending the Plan to the Customer to Pay/Approve

  • Review the selected plan and press SEND in the top right corner to email the plan to your customer for approval. Your customer will be given the option to enter their credit card to pay/accept the plan. Their credit card information will be stored on file for subsequent payments related to their plan and will be automatically billed at whatever frequency was selected. What Will My Customer See When I Send Them a Service Plan?

Accepting the Plan on Behalf of the Customer

  • Review the plan and press FINISH & PAY in the top right corner. Note: Accepting on behalf of the customer is necessary if you have allowed for and are taking a Cash/Check/Other type of payment. The customer can only apply a credit card payment from the customer portal to accept a plan.

  • You will be automatically dropped to the payment screen. From here you can select and apply whichever form of payment you have taken. If it is a credit card payment, the customer's credit card information will be stored on file for subsequent payments related to their plan and will be automatically billed at whatever frequency was selected.

Up Next: Schedule Service Plan Visits

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