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Heads Up: The HouseCall Homeowner App (with the Green Icon) Has Been Retired

K
Written by Katie H
Updated this week


Heads Up: The HouseCall Homeowner App (with the Green Icon) Has Been Retired

We have phased out the HouseCall Homeowner app (green icon) to give you a better, faster, and more secure experience through Housecall Pro.

HouseCall Homeowner “Green” App

Housecall Pro App

Retired

Previously used by customers to search and book appointments with Pros

✅ Pros can continue to use

Used by Pros to run their business with Housecall Pro


Why was the HouseCall Homeowner app (green icon) retired?

The HouseCall Homeowner app was a marketplace for homeowners to find service providers. Since its launch, we incorporated most of its functionality into Housecall Pro itself so homeowners wouldn't need a separate app to communicate with you.

The legacy app hadn't been updated in years, and it no longer supported many tools you rely on, like Job Inbox, Customer Portal, and Online Booking.

We've moved all Pros to centralized bookings in Housecall Pro, so you get:

  • Real-time job notifications

  • Secure booking tools

  • Better customer messaging


Timeline

  • June 2, 2025: The HouseCall Homeowner app was removed from App stores for future downloads, but remained active for users who already had it downloaded.

  • June: Ensured that Pros were set up with the customer portal, online booking, and text messaging for getting bookings.

  • July: Ensured all your customers are using the customer portal or your online booking link to book with you.

  • September 30, 2025: The HouseCall app has been retired and will no longer work for users who have it downloaded.


How to Remove Your Business from the HouseCall Homeowner App

As of September 30, 2025, your business will no longer be listed in the HouseCall Homeowner app for customer bookings.


What should I do now?

To keep things running smoothly:

  • Invite any customers who previously booked you through the HouseCall Homeowner app to book with you through either Online Booking or your Customer Portal.

To optimize getting more bookings:

  • Put Online Booking on your website or get an HCP Website that includes Online Booking and Customer Portal.

  • Integrate any other lead sources with Job Inbox, like Angi, Trane, American Standard, Google LSA, Thumbtack, Lead Form, or Chat.

Need help? Just message us — we're here to walk you through it.


Need help or have questions?

We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.

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