HomeServe is a leading home warranty company serving millions of customers across the United States and Canada. Through Job inbox, you will receive real, pre-approved jobs directly on your calendar with a guaranteed trip fee and fast payment within 14 business days. Housecall Pro manages the partnership, so all you need to do is follow a simple checklist, complete the work, and get paid.
This partnership offers you REAL jobs to put on your calendars. You read that right: Real jobs. Not Leads.
Receiving HomeServe Jobs
You are automatically opted in to receive HomeServe jobs. They will be passed to your inbox if the job is in your area and industry. To make sure you have the best chance of receiving HomeServe job opportunities, ensure your account is up to date in the following ways:
Set up or make sure your Price book is accurate.
Connect your bank account or have Payments set up.
Turn on notifications on your mobile app and desktop.
How to Accept or Decline a HomeServe Job
Admins, POCs (Points of contact), and Office Staff will receive texts on their mobile phones alerting them about a new job in the area.
To learn more about the job details, click the link in the notification or go to your HomeServe Inbox. Tap the blue learn more button for more details.
You will have a limited amount of time to accept or decline the job. This ensures each Pro has exclusive rights to the job. The timer counts down how much time you have to accept the job until it is passed on to another Pro.
Upon viewing the job, you will have the option to either decline the job and pass it to another Pro or learn more about the job.
When you decline a job, a red label with Job declined will appear on the job card.
Explaining a HomeServe Job
Timer - The timer counts down how much time you have to accept the job until it is passed on to another Pro to accept.
Estimated Value - The scope of work may vary depending on your assessment and the homeowner's home warranty plan. The final total will reflect actual work done, but there is a minimum trip fee of $75 in place if no work is completed.
Arrival Window - If you accept the job, the job will populate into your calendar with this suggested arrival window. You must call the customer to confirm the time or change the date/time.
Not Interested Button - By clicking this button, it will signify that you do not want the job, and then it will continue being passed to Pros based on service area and industry.
How to Complete a HomeServe job
Each Job inbox opportunity has a checklist with instructions on how to complete the job. You will need to complete the checklist in order to finish the job and collect payment:
Once you accept the job, call the customer to confirm a time and date with them.
When you arrive on site, diagnose the issue and create line items for the proposed work.
Call HomeServe at 888-666-8830 and choose option 1 for Cost Authorization.
Don’t forget to push Start and Finish.
Get the homeowner's signature to authorize that the work was done.
Do NOT collect payment from the customer. Click Invoice, and HomeServe will pay the invoice online with a credit card within 14 business days.
And don't worry, all of these steps will be included in the job details for easy access!
🛠️ Pro Tip: The phone icons next to the steps are used to tap and call the customer and HomeServe directly! Plus, the signing icon in the checklist will take you directly to a screen to collect the customer's sign-off after you complete the work. This way, the customer can authorize that the work was completed.
HomeServe FAQs
I have worked with Home Warranty before. Is Job inbox different?
I have worked with Home Warranty before. Is Job inbox different?
We vet our partners to ensure that our Pros are getting quality jobs, and most importantly, getting paid on time.
I have had negative experiences with third-party companies. How is this different?
I have had negative experiences with third-party companies. How is this different?
Housecall Pro is very involved in facilitating the flow of these jobs, and our goal is to ensure you're having a positive experience.
I usually diagnose my own work. Why should I listen to the price that a home warranty company gives me?
I usually diagnose my own work. Why should I listen to the price that a home warranty company gives me?
The approval is based on whether the homeowner’s warranty covers the scope of work. Remember, you are still in control of diagnosing the issue.
What happens if HomeServe does not give me approval for the work?
What happens if HomeServe does not give me approval for the work?
If HomeServe cannot cover the work based on the customer’s home warranty plan, there are three options:
Accept the $75 trip fee.
Do the amount of work that was approved.
Talk to the homeowner about covering the additional unapproved work.
My minimum is higher than $75. Can I request a higher trip charge?
My minimum is higher than $75. Can I request a higher trip charge?
The current guaranteed trip fee is $75 for a free job, and we’ve seen 90% of our Pros get approved for the work and make more than this $75 minimum. You can also call HomeServe after accepting the job to see if they will approve your rates before going out to the site.
If I'm gonna go out there just to get an approval from Home Warranty, then why wouldn't I just do that on my own instead of going through Job inbox?
If I'm gonna go out there just to get an approval from Home Warranty, then why wouldn't I just do that on my own instead of going through Job inbox?
Job inbox takes searching for leads and jobs out of your process. This is a new job that you didn’t have to find yourself. By accepting a job through Job inbox, you are guaranteed a trip fee + what work you are approved for.
How long do I have to accept a HomeServe job?
How long do I have to accept a HomeServe job?
You have 15 minutes to accept a job once it appears in your HomeServe Inbox. A timer will display how much time remains. If you do not accept the job within that window, it will automatically be passed to the next available Pro in your area. Since these are real jobs (not just leads), customers need to be connected with an available Pro as quickly as possible. This is why the timer is in place: to make sure the job gets assigned without delay.
What if I don’t have availability at the preferred time slot?
What if I don’t have availability at the preferred time slot?
You can still accept the job and confirm a time that works for both you and the Homeowner.
Why was I picked for the job?
Why was I picked for the job?
Each new job via Job inbox will use a matching algorithm based on your location and only look for organizations that are no more than 150 miles away from the partner job customers' zip code provided when getting Home Serve leads. This does not currently use your Service Area settings. Partners do not access this information.
What happens if I decline a job?
What happens if I decline a job?
No worries! Saying you're "not interested" on a particular job will not remove you from the pool or negatively impact your future match rate.
How soon will I get paid?
How soon will I get paid?
HomeServe has a guaranteed deadline of 14 business days (excluding weekends and holidays), but you could be paid sooner.
How much does HomeServe cost?
How much does HomeServe cost?
HomeServe job opportunities are free!
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.