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Getting Started with Housecall Pro

Learn the basics to get your account set up so you can...

Nate H avatar
Written by Nate H
Updated yesterday

Setting Up Your Account

Before you start scheduling jobs and estimates, sending invoices, and taking payments, you'll need to set up your Housecall Pro account.

The following sections will walk you through the essential first steps, like updating your business info, setting preferences, and preparing your account to run smoothly from day one.


Step 1: Set Up Your Company Profile

Enter the following information in your Company Profile settings:

  • Business information (including business name, address, support email, website link, industry, and more).

  • Company description

  • Logo

  • Message on invoices, receipts, and estimates

  • Terms and conditions


Step 2: Add Your Employees

To add an employee to your account:

  • First, navigate to your Account Settings by clicking on the gear icon in the top right corner of your Housecall Pro account.

  • Next, select 'Employees & permissions' from the menu on the left. This will take you to your Employees page.

  • From here, click the blue 'Add Employee' button on the right.

📖 Check out "Managing Employee Profiles" for more information on adding employee details.


Step 3: Add/Import Your Customers

To start building your customer list in Housecall Pro, you can either:


Step 4: Add Services/Materials to Your Price Book

Adding Services and Materials to your Price Book ensures that you and your team have quick access to accurate pricing, clear descriptions, and consistent details, making it easier to build estimates and invoices that look professional and help close jobs faster.

Follow these links for instructions on setting up your Price Book:


Step 5: Add Your Bank Account for Payouts

Before credit card or ACH funds can be deposited from our processor to your bank account, you'll need to connect your bank account to Housecall Pro by entering your bank deposit information and providing verification details about the business, the business owner/representative, and any additional business owners.

Connect your bank account to Housecall Pro in 3 easy steps:

Once you've set up your bank account to take credit card payments through our processor, your customers will have the option to quickly and conveniently pay their balance online through email or text.

As of June 7th, 2021, Stripe requires that any LLC or corporation (i.e. any organization set up as "Company" type in Stripe) will only be able to connect a bank account in the company's LLC or DBA name. Sole proprietors ("Individual" type in Stripe) will be able to use personal accounts to receive payouts. You can go to Stripe for more information.

If you don't already use our credit card processor and are interested in learning more, fill out our Payments Interest Form, and a Payments Specialist will reach out at your earliest convenience.


Step 6: Register for Your Custom SMS Number

Registering for Text Messaging allows you to receive customer replies to notifications and gives your customers the option to pay by text.

📖 Check out our Help Article, "Custom SMS Number" for more information on registering for Text Messaging, or click the button below for a complete walkthrough.


Step 7: Configure Your Estimate, Invoice, and Payment Settings

Configuring your estimate, invoice, and payment settings lets you customize what your customers see and how they can pay, giving you control over both presentation and convenience.

Follow these links for more information:


Learning the Basics


Creating and Sending Estimates

Creating and sending estimates in Housecall Pro is a simple way to give your customers a clear, professional overview of the work you plan to do before any job begins. This helps build trust, reduce surprises, and get quicker approvals so you can keep things moving.

📖 Check out "How to Create an Estimate" for more information.


Creating Jobs and Sending Invoices

Creating jobs and sending invoices in Housecall Pro helps you stay organized and get paid quickly. You can easily schedule work, add detailed line items to clearly show the services or products provided, and send professional invoices that your customers can pay with just a few clicks.

📖 Check out "How to Create a Job" for more information.


Taking Payments

Taking payments through Housecall Pro ensures you get paid quickly and securely, while giving your customers a convenient and professional checkout experience—whether it’s in person, online, or by text.

📖 Check out these Help Articles for more information:


Next Steps


Getting Started Checklist

If you want to make sure you complete the steps for setting up your Housecall Pro account, this checklist will help you stay on track and set yourself up for success from day one.

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